Job Summary
We are seeking an enthusiastic, customer-focused Full-Time Leasing Consultant to join our team. In this role, you will be the first point of contact for prospective and current residents, providing exceptional customer service while showcasing our community and helping prospective residents find their new home. The ideal candidate is friendly, organized, and motivated, with strong communication skills and a positive attitude. Responsibilities include conducting apartment tours, responding to phone and online inquiries, assisting with the leasing process, maintaining accurate resident and prospect records, and supporting resident retention through excellent service. This position offers an exciting opportunity to work in a fast-paced environment, contribute to occupancy goals, and help create a welcoming community for our residents.
Responsibilities
- Greet prospective residents with professionalism and provide exceptional customer service in person, over the phone, and through email.
- Conduct engaging tours of the apartment community, highlighting amenities, floor plans, and community features.
- Respond promptly to leasing inquiries and follow up with prospects to convert leads into signed leases.
- Assist applicants through the leasing process, including completing applications, verifying required documentation, and preparing lease agreements.
- Maintain accurate records of prospect traffic, resident files, and leasing activity in property management software.
- Build positive relationships with current residents by addressing questions and directing maintenance or service requests appropriately.
- Help organize and participate in resident events and community outreach initiatives to promote resident satisfaction and retention.
- Ensure the leasing office, model apartments, and community appearance remain clean, organized, and welcoming.
Skills
- Excellent Communication Skills: Ability to communicate professionally and effectively with prospective residents, current residents, vendors, and team members in person, over the phone, and through email.
- Customer Service Focus: A friendly, positive attitude with a passion for creating exceptional experiences and building lasting relationships with residents and prospects.
- Sales & Leasing Ability: Strong sales skills with the ability to identify customer needs, overcome objections, and successfully close leases.
- Organization & Time Management: Ability to prioritize tasks, manage multiple responsibilities, and meet deadlines in a fast-paced environment.
- Attention to Detail: Maintain accurate records, process lease documents correctly, and ensure compliance with company policies and procedures.
- Problem-Solving Skills: Ability to resolve resident concerns professionally and efficiently while providing excellent customer service.
- Computer Proficiency: Comfortable using Microsoft Office, email, property management software, and online leasing platforms.
- Teamwork: Works collaboratively with property managers, maintenance staff, and fellow leasing consultants to achieve occupancy and resident satisfaction goals.
- Adaptability: Flexible and able to adjust to changing priorities, business needs, and weekend or holiday schedules as required.
- Professionalism: Demonstrates integrity, reliability, punctuality, and a professional appearance while representing the community.
- Marketing Knowledge: Ability to promote apartment homes through social media, online listings, and community outreach efforts to generate leasing traffic.
- Multitasking Ability: Capable of balancing leasing activities, administrative duties, resident interactions, and phone inquiries simultaneously.
- Self-Motivated: Takes initiative, follows up consistently with prospects, and works independently while contributing to team success.
- Positive Attitude: Maintains enthusiasm, professionalism, and a solution-oriented mindset to help create a welcoming and successful apartment community.
Join us as a Leasing Consultant if you are passionate about creating welcoming communities while leveraging your sales acumen and administrative expertise! Your proactive approach will help residents feel valued from their first visit through their entire tenancy journey—making a real difference every day!
Pay: From $18.00 per hour
Application Question(s):
- Ability to work Saturday hours as needed?
Shift availability:
Ability to Commute:
- Murfreesboro, TN 37129 (Required)
Work Location: In person
