Sales and Facilities Associate
We are seeking a dynamic, personable and highly motivated Sales and Facilities Associate (SFA) to join our team. This individual will be responsible for driving sales, providing exceptional customer service, maintaining a beautiful, clean studio, and supporting day-to-day studio operations. The ideal candidate will possess a passion for fitness and a commitment to delivering an outstanding experience to all members and prospects. *Weekend and early morning weekday availability required.*
Responsibilities:
- Actively promote and sell memberships, packages, classes and other studio services/products to prospective and current members.
- Conduct studio tours for potential members, articulating the value and unique offerings of Pvolve.
- Build and maintain a strong pipeline of leads through referrals, outreach and follow up communication.
- Meet and exceed monthly sales targets and performance goals.
- Provide exceptional service to existing members by answering questions, resolving concerns and ensuring member satisfaction.
- Address and resolve customer inquiries or issues in a professional, empathetic and timely manner.
- Manage member accounts, including scheduling, billing inquiries and class bookings.
- Assist with member retention strategies, including outreach and follow up to ensure continued satisfaction and engagement.
- Assist with day-to-day operations, including opening/closing the studio, maintaining cleanliness, and ensuring the facility is well stocked with supplies.
- Manage cancellations or reschedules and maintain accurate records in the studio management software system.
- Support the studio’s promotional and marketing efforts, including social media engagement, event coordination and special promotions.
- Assist with inventory management for studio merchandise, retail products and other supplies.
- Manage front desk operations, including greeting and checking in guests, handling payments and managing bookings.
- Assist with processing membership contracts and payments, as well as managing client databases.
- Provide administrative support to the management team, including reporting and maintaining up to date member information.
- Collaborate with studio team to ensure smooth day-to-day operations and an outstanding customer experience.
- Contribute positively to the studio culture and work environment by fostering a welcoming and inclusive atmosphere.
- Willingness to perform all other duties as assigned by Owner on any projects as needed.
Requirements:
- Minimum 2-year retail or customer service experience
- Superior communication and customer service skills
- Friendly and professional phone etiquette
- Initiate tasks and perform duties with confidence and without direction
- Ability to multi-task and prioritize in a fast-paced environment
- Great organizational skills and attention to detail
- Passion for fitness, wellness and the Pvolve brand
- Ability to work a flexible schedule including early morning hours, evenings, weekends and Holidays (only day closed is Christmas)
- Strong computer skills
- Must be able to lift/carry a minimum of 30lbs
Pvolve is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Pay: $18.00 - $20.00 per hour
Expected hours: 8.0 – 15.0 per week
Benefits:
Work Location: In person
