The House Manager leads their teams in creating wonder from the first interactions as guests enter and throughout their dining and show experiences. This management position is directly over team members stationed in the lobby as well as servers and bartenders in the house. The House Manager oversees and actively participates in operations for guest-facing roles throughout the theater, creating wonder for guests and fostering a healthy team culture within the theater. The House Manager’s responsibilities are varied and include but are not limited to the following:
LEADS THE FOLLOWING TEAMS: Front of House Team Members, Servers, and Bartenders
REPORTS TO: General Manager
LEADERSHIP:
- Leading all team members assigned to them to serve guests well and maintain company culture while ensuring an outstanding guest experience.
- Engaging in personal development to enhance leadership skills.
- Maintaining good communication and accountability by interacting with team members regularly to offer feedback, instruction, insight, and to build relationship
- Communicating regularly with the General Manager to provide team member performance updates and concerns while also receiving company updates, executive observations, and operational suggestions and improvements.
- Identifying and leading a Front of House Lead and Server Lead to provide leadership support when House Manager is unavailable or elsewhere occupied at the theater.
- Identifying operational efficiencies and procedures to improve the team and guest experiences.
- Attending all meetings and trainings as required as well as participating in the planning and execution of meetings and trainings as needed.
BUDGET:
- Working with the General Manager to oversee management of departmental budget to ensure wise spending and allocation.
- Working within budget when executing employee schedules and supply orders.
OPERATIONS:
- Managing schedules, substitutions, and timesheets for each team member assigned.
- Managing the daily and weekly operations of the theater.
- Overseeing the successful and thorough completion of all daily opening, operational, and closing duties.
- Managing inventory and supplies and reordering items as needed.
- Working closely with other managers and teams to ensure guest satisfaction.
- Following up on complaints or issues from guests and turning negative guest experiences into wonder-filled moments when possible.
- Maintaining gift shop products displays, storage, sales, and inventory.
- Understanding roles of all Front of House team members, Servers, and Bartenders and actively supporting them as needed - which includes: training, maintaining, and ensuring all tasks are completed fully and on time. This may require the House Manager to assist in various capacities from time to time by performing responsibilities not included in this job description..
Compensation - $800/week
Based on approximately 45-50 hrs/week
- House Manager is agreeing to be physically present at the theater during scheduled hours to prepare for and lead their teams during shows, prepare for guests, attend meetings, and to execute other responsibilities required to keep operations running smoothly.
- Weekly hours will be scheduled around the shows and may vary from day-to-day and week-to-week with some shifts ending late in the evenings. Additionally, the schedule may change as shows are added, cancelled or modified. Flexibility is key. Shows are typically Tu-Sa, but will include additional days during major holidays.
- Includes 2 weeks of PTO (after probationary period is completed) annually and is subject to Black Out Dates surrounding show launches and major holidays that affect show attendance at the theater.
Benefits - After a 60 day waiting period, Employee is eligible for all benefits offered to full-time team members including but not limited to medical insurance support, reciprocal passes to other attractions, discounts on food and merchandise at the theater, and complimentary tickets to Magic & Wonder shows.
Team Member agrees to abide by the Employee Handbook which Management may from time to time establish and/or amend without advance notice to team members.
- Creating training materials and checklists for new hires and as well as current team members as needed.
- Interviewing candidates in partnership with the General Manager for potential new team members.
- Understanding the operation and basic use of all House and Front of House technology/programs (Square, Fareharbor, etc.), food warmers, coffee machines, drink machines, etc… and implementing routine cleaning of equipment.
- Following all food safety and sanitation protocols set forth by ServSafe, CPR & First Aid Training, and Magic & Wonder standards.
- Coordinating with other managers and event coordinators on special event needs.
- Communicating with backstage management if there is a reason to hold the show.
- Ensuring all team uniforms are clean, in good repair, and ready to be used on a daily basis.
- Establishing when the house is ready to open and communicating that with all departments.
- Running errands for FOH items if/when needed.
- Having an understanding of any emergency procedures (tornado, blackout, exits, robbery, etc.) and implementing training for team members with other managers.
Pay: From $800.00 per week
Benefits:
Work Location: In person
