Role and Responsibilities
The Sales Representative – Sewer Equipment is responsible for selling sewer parts and equipment and supporting sewer sales. The Sales Representative will have a variety of duties and responsibilities to promote the sale of sewer equipment. A strong understanding of sewer equipment and products is necessary. Building and maintaining professional and positive relationships is imperative to the success of the Sales Representative
Sales Responsibilities
-
Establish, develop, and maintain positive business and customer relationships
-
Promote and sell sewer equipment and products to existing and prospective customers
-
Complete the full-cycle sales process from prospecting customers, developing relationships, making sales, delivering products/equipment, and providing follow up care.
-
Reach out to current and potential customers through cold calling via phone, email, and in-person
-
Document and maintain customer details in CRM system by entering and updating customer contact information and documenting customer interactions.
-
Develop a strong understanding of products and equipment functions and features
-
Travel to customer locations to facilitate product trainings and demonstrations
-
Resolve customer complaints or problems promptly to maximize customer satisfaction.
-
Coordinate sales with other departments as needed and ensure the delivery of purchased equipment
-
Accurately maintain inventory in QuickBooks
-
Promptly and accurately enter estimates, purchase orders, sales orders, and update work orders
-
Analyze the territory and market potential, track sales and provide regular status reports
-
Provide excellent customer service by answering communicating with customers in a respectful and timely fashion
-
Accurately and promptly complete paperwork related to sales, drives, and warranty items.
-
Submit, track, and follow up on warranty claims
-
Attend relevant trade shows
-
Achieve agreed upon sales outcomes
-
Strive for continuous improvement by staying up to date on products, customer trends, best practices, and ongoing feedback.
Qualifications and Education Requirements
- Customer service skills with the ability to actively listen and address customer needs
-
Exceptional interpersonal skills that allow for building customer relationships with a wide variety of individuals.
-
Excellent selling, negotiation, and communication skills
-
Ability to prioritize, organize and manage time efficiently and effectively
-
Proficient with QuickBooks (or similar software) and Microsoft Office Programs (Outlook, Excel, Word)
-
Strong written and verbal communication skills
-
Excellent attention to detail
-
Highly motivated and target driven
-
Openness to feedback and ability to build professional relationships
-
Ability to conserve confidentiality of information and data (internal and external)
-
Valid driver license
-
Class B CDL or the ability to obtain
Physical Requirements
-
The sales representative must be able to sit for prolonged periods of time at a desk or in a vehicle.
-
Travel to customer locations and trade shows 50% or more of the time.
-
Must be able to lift 30 pounds at a time.
-
Ability to stand for extended periods of time.
-
Ability to bend and crouch on occasion.
