Position Title: Heavy Duty Cleaner
Department: Custodial
Employment Classification: Non-Exempt
Position Summary/General Description:
A Heavy Duty Cleaner maintains a clean environment for all LDC casinos and related facilities.
Expectations:
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Adhere to Laguna Development Corporation (LDC) Core Values, Policies & Procedures.
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Act as a role model within and outside the casino.
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Maintain a positive and respectful attitude toward customers and co-workers.
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Consistently report to work on time prepared to perform duties of position.
Essential Duties & Responsibilities:
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Under supervision perform heavy duty custodial duties such as, but not limited to: High dusting; vacuuming; scrubbing; mopping; disposing of trash; power washing restrooms; stripping, waxing and buff floors; cleaning windows, mirrors, walls, doors, carpet, upholstery; and cleaning other furnishings.
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Comply with custodial department standard operating procedures.
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Responsible for preventative maintenance of custodial equipment, and cleaning of equipment.
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Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and respect; never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit).
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Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests’ names and preferences; connect with them individually and professionally; smile; make eye contact and verbally greet guests.
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Develop a thorough knowledge of services, room locations, amenities, surroundings, providing accurate directions, and information for guest inquiries about promotions and special events.
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At all times maintain a courteous, positive and professional working relationship with all LDC personnel and the general public (e.g., coworkers, clients and vendors).
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Work under pressure; maintain regular and punctual attendance including working odd and unusual hours, weekends and holidays.
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Maintain all heavy floor equipment and supplies applicable to floor cleaning requirements.
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Report equipment repair requirements to the custodial manager.
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Serve as a mentor to custodial and heavy duty cleaners, and use the buddy system during training.
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Participate in meetings and workshops to support custodial operations.
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Perform additional duties and responsibilities as necessary or assigned.
Education & Experience:
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High School diploma or GED preferred.
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Must have relevant work experience.
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Knowledge and understanding of material safety data sheets (MSDS).
Licensing & Certification:
Computer Equipment, Software, Machinery:
Use of wand extractor, buffer, chariot extractor, chariot vacuum, burnisher, vacuum back pack, and high lift/scissor lift (manual and electric).Essential Physical Requirements:
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Requires balancing/climbing, bending over, crawling, crouching/stooping, hearing, kneeling, reaching overhead, sitting, standing, talking, turning/twisting walking and repetitive use of hands 51-100% of the time.
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Requires pushing/pulling, carrying, lifting, sliding/transferring 1-25 lbs. 51 to 100% of the time.
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Requires pushing/pulling, carrying, lifting, sliding/transferring 25-50+ lbs. 25 to 50% of the time.
Essential Mental Demands:
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Solve problems, organize, plan, make decisions, interpret data and read 51% to 100% of the time.
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Write 1-24% of the time.
Supervisory Responsibilities:
Work Environment (inside/outside):
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The job is performed indoors with exposure to loud noises and fumes.
Other Requirements:
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Obtain and maintain a gaming license through the Pueblo of Laguna’s Gaming Control Board.
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Must pass a pre-employment alcohol/drug screening.
