Medical, Dental, Vision, 401K STD, LTD, Life Insurance, Flexible Spending, Discounted and Complimentary Hotel Stays
Key Job Responsibilities:
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Solicit new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communication.
- Prepare correspondence to customers, internal booking reports and file maintenance.
- Participate in daily business review meeting, pre-convention meetings, training and other catering sales related meetings as required.
- Develop/maintain knowledge of market trends, competition and customers.
- Determine appropriate staffing levels, room/station assignments, buffet décor and enhancements as they relate to banquets and meeting room set-ups. Communicate information to the service staff, kitchen and other supportive departments prior to and during events.
- Responsible for maintaining a strong client relationship.
- Responsible for set up of all functions and meetings while maintaining standards. Communicate all daily activities, ensure smooth transition and follow-up from one function to another.
- Responsible for the development and implementation of a training plan to ensure a high quality presentation and level of customer service within the banquet service/function service staffs.
- Give daily support and guidance to fellow banquet personnel as well as monitor job performance to ensure a successful meeting/banquet experience by our guests.
- Follows-up with all clients through phone calls, letters, and site tours in order to secure contracts and ensure customer satisfaction.
- Greets and services all clients/groups to ensure satisfaction
- Must be able to successfully manage and execute events in a fast-paced environment.
- Verifies, from the booking report, that all files are made and that all bookings are turned definite in a timely manner.
- Phone support, creating correspondence, and provide back-up support for the managers as well as administrative staff.
- Direct mail campaigns or e-blasts as needed.
- Weekends and evenings will be required based on the bookings.
- Creates and maintains reports as needed to assist with the sales effort.
- The Catering Sales Manager is responsible for prospecting, selling, planning, and overseeing all social events booked at the hotel.
- This position is responsible for:
- Selling social catering events, servicing accounts, developing and following up on leads for assigned markets.
- Negotiates and finalizes contracts and banquet event orders (BEO) by meeting with and/or telephoning clients.
- Achieves sales goals.
- Plans and details each event booked, creates BEO, and oversees entire function to ensure its success.
- Anticipates (or responds to) group challenges and provides solutions.
- Prepares specialized reports, as needed.
- Keeps abreast of budgeted revenue goals and assists in developing plans and actions to generate business
- Ensures that all guest checks, payments, master folios and advanced deposits are submitted to accounting according to contract requirements; ensures that any other information, which is necessary and/or helpful for successful catering business, is submitted to appropriate departments.
- Represents and promotes The Phoenix Airport Marriott Hotel at bridal shows and networking events.
- Communicates directly with Executive Chef and Banquet Manager regarding all changes to set-up and final counts.
- Belongs to associations that influence and aid in continuing industry education, provide networking opportunities and assists in securing future business.
