Job Summary
Join our dynamic hospitality team as a Hotel Night Auditor, where your energetic and detail-oriented approach will ensure seamless overnight operations. In this vital role, you will oversee the night shift, balancing guest services with administrative responsibilities to maintain the highest standards of hospitality. This position offers an exciting opportunity to be the backbone of our hotel’s overnight team, delivering exceptional guest experiences while managing essential operational tasks.
Duties
- Greet and assist guests during late-night hours with professionalism and warmth, providing outstanding customer service.
- Manage multi-line phone systems to handle guest inquiries, reservations, and internal communications efficiently.
- Monitor security cameras and perform routine checks of public areas to ensure safety and uphold hotel emergency procedures.
- Prepare detailed shift reports, incident logs, and financial summaries to ensure smooth handovers between shifts.
- Respond promptly to guest requests or concerns, resolving issues with a positive attitude and effective communication skills.
- Support front desk operations by handling check-ins/check-outs when needed, maintaining phone etiquette, and managing guest relations with professionalism.
Qualifications
- Proven experience in hospitality management or hotel operations.
- Excellent customer service skills with the ability to handle guest interactions tactfully and efficiently.
- Familiarity with hotel emergency procedures and guest safety protocols.
- Previous experience working on night shifts in a hotel environment is preferred.
- Exceptional communication skills, including phone etiquette and the ability to manage multi-line phone systems confidently.
Join us as a Hotel Night Auditor and become an integral part of our vibrant hospitality community! Your dedication will help us deliver memorable experiences for every guest while ensuring the smooth operation of our hotel during the overnight hours.
Pay: $12.00 - $15.00 per hour
Work Location: In person
