Guest Service Agent / Night Auditor - Hotel
Starting at $17.00 - rate reviewed after 90 days
Reports to: Front Desk Supervisor and/or Operations Manager
Position Summary:
The guest service agent plays a crucial role, setting the tone for a guest's entire stay. They combine activities of problem-solving, information provision, and brand representation. You are the company's voice, ensuring customer satisfaction with effective communication, empathy, and thorough knowledge of our services. You will be the first person our guests look to for advice and direction regarding their stay from the reservation process and check-in through check-out and departure, and everything in between. With your ability to provide excellent customer service and maintain the hotel's operational efficiency, including interdepartmental communication, the guest service agent becomes the face of the organization.
About Us:
The Royal Regency Hotel is a family-owned and operated boutique hotel in Yonkers, New York. Our mission is to cultivate an atmosphere that is warm, engaging and fun, allowing our guests to create their own distinctive memories.
As a Greek-American family, we take great pride in our heritage. Greek art and architecture have inspired and influenced civilizations for thousands of years. We invented democracy, philosophy, history, theater, and the Olympics. However, perhaps our most self-defining concept is that of Filoxenia, or hospitality. Our greatest satisfaction comes from making our guests feel at home during their stay at the Royal Regency Hotel.
Job Description:
*Maintain efficient and effective flow of information with Hotel Manager & Supervisor.
*Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as outlet hours and local attractions.
*Promptly complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates and coupons as appropriate. Close out guest accounts at time of check out.
*Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler's checks and other forms of payment. Perform accurate arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
*Promptly answer the telephone using positive and clear voice. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
*Remain calm and alert, especially during emergency situations and/or heavy hotel activity. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation.
*Comply with attendance rules and be available to work on a regular basis.
*Perform any other job related duties as assigned.
Competencies:
*High school diploma required, college degree preferred.
*Must be highly dependable and conscientious.
*Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
*Basic mathematical skills and skill in the use of a calculator.
*Ability to access and accurately input information using a computer system, including Word & Excel.
*Ability to stand, walk and continuously perform behind the front desk. Ability to observe and detect signs of emergency situations.
*Must have excellent written, presentation and verbal communication skills
*Ability to establish and maintain effective working relationships with associates, customers and patrons.
*Command of the English language both written and verbal.
* Able to work in a fast-pace environment
*Flexible work schedule preferred including holidays and weekends.
This job description describes the general nature of the duties and responsibilities of this position. These duties may be amended from time to time. This document is not an employment contract.
If this position caught your eye, send us your resume! For best consideration, include the job title and source where you found this position in the subject line of your email to [email protected]
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
Ability to Commute:
- Yonkers, NY 10710 (Required)
Ability to Relocate:
- Yonkers, NY 10710: Relocate before starting work (Required)
Work Location: In person
