POSITION SUMMARY: This position is under the direct supervision of the General Manager and/or Assistant General Manager and provides restaurant leadership in accordance with established company standards.
ESSENTIAL DUTIES AND TASKS:
- Assists in managing Restaurant Environment during scheduled shifts with discretionary management decision making required:
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Ensures prompt, friendly service according to company guidelines
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Builds a culture using the Vision / Mission statement to guide People, Profits, and Guest Experience
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Ensures the immediate response and correction of all verbal guest complaints
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Ensures a high-quality guest experience by employing tools such as table touching and proactivity in resolving potential guest issues
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Teaches and enforces alcohol awareness
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Assist in maintaining adequate inventory levels
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Ensures product preparation and presentation uncompromisingly meeting company standards
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Effectively oversees/schedules associates to meet sales demands
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Maintains effective safety and security programs according to company policy and government standards
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Promotes and manages restaurant organization, cleanliness and sanitation
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Assist in executing all incentive contests and educates associates on promotions and new menu offerings
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Assists in managing Team Leaders and Team Member performance
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Assists in maintaining Team Member and administrative functions as related to a manager role
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Effectively assists in managing Front of the House and Back of House operations during assigned shifts
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Responsible for all opening and closing procedures of the restaurant during assigned shifts
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Assists in managing standards and commitment to quality
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Assists in managing daily and weekly reports
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Fosters teamwork by building effective teams committed to restaurant and organizational goals
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Operates with a high degree of Professionalism, Ethics and Integrity, maintaining a role-model image
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Development of Team Leads, and Team Members for growth within the company
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Performs other related duties as required and assigned
EQUIPMENT/ COMPUTER SKILLS:
- Computers
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Phones
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Scanners
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Photocopiers
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filing cabinets
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fax machines
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Microsoft Suite
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Applebee’s systems and software
SUPERVISORY RESPONSIBILITY: Back of House and Front of House Team Leads and Team Members
MINIMUM QUALIFICATIONS:
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High School Degree or equivalent education and/or experience;
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One to Two (1-2) years of guest service experience;
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One to Two of prior supervisory experience, preferably in a casual dining setting
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Demonstrated progression towards growing sales and managing a Profit & Loss Statement
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Positive attitude and the ability to handle highly difficult guest interactions;
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21+ years old
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ServSafe Alcohol and Food Certification a plus
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Reading, writing, basic math and verbal communication skills in English is required
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Bi-lingual experience a plus
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Ability to pass company background check
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Reliable transportation and government issued driver’s license required
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Ability to work 50-55 hour work weeks and flexible schedule consisting of mornings, mid-day shifts, evenings, weekends and holidays
KEY COMPENTENCIES:
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Passion for hospitality
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Highly trusting
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Organized
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Detail oriented
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Demonstrates care and concern
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Developer of others
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Goal orientated
PHYSICAL DEMANDS:
- Mobility required during the entire shift
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Ability to stand and exert fast-paced mobility for periods of up to four (4) hours in length
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Must have a good sense of balance, be able to reach, bend, stoop, and kneel and frequently lift as much as 50 pounds, several times over
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Must be able to speak clearly and listen attentively to guests and other employees
Travel: Estimated amount of travel is negligible
WORKING CONDITIONS: Subject to wet floors; loud noises; fast-paced; outdoor conditions.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Brand: Applebee's
Address: 139 Lee Jackson Highway Staunton, VA - 24401
Property Description: 8306 - Staunton, VA
Property Number: 83006
