Job Overview
We are seeking a proactive and detail-oriented Collection Specialist to join our dynamic finance team. In this role, you will be responsible for managing accounts receivable, conducting debt collection activities, and ensuring compliance with financial regulations. Your energetic approach to customer communication and negotiation will help optimize revenue recovery while maintaining positive client relationships. This position offers an exciting opportunity to apply your financial expertise, industry knowledge of financial regulations, and exceptional phone etiquette to support our organization’s financial health and customer service standards.
Title: Collection Specialist
Location: 100 Park Ave, Florham Park, NJ 07932 (Hybrid).
Duration: 3 Months Contract (Temp to Hire).
Shift: Monday to Friday 08am-05pm
Pay: $21-$23 per hr on our W2.
Scope of Work:
The Collections Specialist is responsible for collections of outstanding accounts receivable dollars from the existing client base and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency. Your superior customer service, collections, and relationship-building skills along with a keen troubleshooting and problem-solving mindset will be challenged (and rewarded) while collaborating with customers.
Must have the ability to work effectively in a fast-paced environment, highly motivated, and action-oriented. Strong time management and organizational skills is a must
Responsibilities:
- Daily review of AR aging and monitor the delinquent status of accounts and follow up as necessary to keep account current.
- Update customer account with detailed notes regarding collection process and disputes.
- Making outbound collection calls and communicating effectively via email, in a professional manner while keeping and improving customer relations.
- Resolves client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner.
- identify issues attributing to delinquency and escalate them as appropriate.
- Review and monitor assigned accounts and all applicable collection reports.
- Provide timely follow-up on payment arrangements.
- E-mail correspondence to customers to encourage payment of delinquent accounts.
- Ability to identify discrepancies and collaborate professionally within the organization.
- Perform other duties as assigned.
Skills:
- The ideal candidate will have 2-4 years of prior experience as a collection specialist or similar role.
- Strong communication, problem solving, and analytical skills required.
- Ability to work independently and to adapt to a fast-changing environment.
- High proficiency in Microsoft Office including Excel, Word, and Outlook.
- Experience with Collection Software, (PeopleSoft, NetSuite).
- Must have attention to detail with an eye for accuracy and work well under pressure to meet deadlines.
- Creative, self-disciplined, and capable of identifying and completing critical tasks independently and with a sense of urgency.
Education and Experience:
- The ideal candidate for this position will have prior corporate business to business collections experience.
- Associate degree or higher in Business or equivalent preferred.
- Experience with Peoplesoft, NetSuite, Sage ERP system is preferred.
Pay: $21.00 - $23.00 per hour
Work Location: Hybrid remote in Florham Park, NJ 07932
