Customer Service Coordinator
07/2026
Page 1 of 2
JOB DESCRIPTION
Position Title: Customer Service Coordinator
Department: Sales and Marketing or Operations / Administration
Reports To: SVP of Finance and Administration
POSITION SUMMARY:
We are seeking a customer-focused and detail-oriented Customer Service Coordinator to serve
as a primary point of contact for customers and distributors. This role supports daily operations
by processing orders, coordinating shipments, responding to inquiries, managing returns, and
working with internal teams to ensure a positive customer experience.
The ideal candidate is organized, proactive, and committed to providing excellent service. This is
an excellent opportunity for an early-career professional to gain experience in a growing medical
device company while collaborating with teams across Operations, Finance, Quality, Regulatory,
and Supply Chain.
ESSENTIAL FUNCTIONS:
Customer Service & Order Management
- Serve as a primary contact for customer and distributor inquiries.
- Process customer orders and coordinate shipments.
- Provide order status updates and assist with billing-related questions.
- Maintain accurate customer records and documentation.
- Resolve customer issues and ensure timely follow-up.
Cross-Functional Support
- Collaborate with Operations, Supply Chain, Finance, Quality, and Regulatory teams to
support customer needs.
- Coordinate communication between customers, distributors, and internal departments.
- Track and follow through on customer requests and issues.
- Support process improvements to enhance service and efficiency.
Distributor Support
- Assist with distributor communications and relationship management.
- Support distributor onboarding, training, and documentation.
- Respond to distributor inquiries in a timely and professional manner.
