Bloomington, MN | Full-Time
You set the tone the moment the customer arrives.
You communicate clearly, stay organized under pressure, and create confidence through professionalism, urgency, and follow-through.
You understand that luxury service is not just about fixing vehicles — it is about delivering an experience customers trust and remember.
At Feldmann Imports Mercedes-Benz, we are looking for Service Advisors who take ownership, communicate with confidence, and thrive inside a fast-paced, customer-focused environment.
If you struggle with accountability, organization, or delivering a high-level customer experience, this role will not be a fit.
You will serve as the primary connection between customers and the service department while helping deliver a premium Mercedes-Benz ownership experience.
Responsibilities Include:
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Manage service orders and daily drive lane operations with professionalism and urgency
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Serve as the primary point of contact for customer communication throughout the service process
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Build long-term customer relationships through trust, transparency, and follow-through
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Coordinate with technicians and internal teams to maintain workflow efficiency
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Communicate repair timelines, recommendations, vehicle updates, and service needs clearly and confidently
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Maintain accurate customer records, service documentation, and repair communication
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Deliver concierge-level customer support while maintaining dealership service standards
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Support customer satisfaction goals and help create a positive dealership experience
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Assist with repair recommendations, service coordination, and parts communication when needed
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Maintain a professional, organized, and customer-focused work environment
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Professional, polished, and customer-focused presence
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Strong communication and relationship-building ability
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Organized and highly responsive in fast-paced environments
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Calm under pressure with strong problem-solving skills
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Self-motivated with excellent accountability and follow-through
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Coachable and open to feedback, training, and development
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Team-oriented while still taking ownership of responsibilities
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Consistently delivers a premium luxury customer experience
Our hiring process is designed to identify motivated, professional, and growth-oriented individuals who align with our culture and customer experience standards.
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Application review
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Predictive / performance-based assessment
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One-way video interview
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On-site final interview with leadership
Offer, Background & Drug Screen, Onboarding
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Strong customer service and communication skills
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Professional appearance and attitude
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Excellent organization and time management ability
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Ability to multitask in a fast-paced environment
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Strong accountability and follow-through
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Team-oriented mindset with the ability to work independently
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Valid driver’s license with clean driving record
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Comfortable communicating with customers throughout the repair process
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Willingness to learn, improve, and grow within a luxury dealership environment
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Full-time position
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$25.00–$100.00 hourly base pay - Our top performers earn $200,000+
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Performance-based advancement opportunities
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Paid training and ongoing professional development
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Long-term career growth opportunities within a luxury automotive dealership
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Opportunity to work with one of the top Mercedes-Benz dealerships in the region
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Work/life balance with schedules designed to get you home earlier
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Medical, dental, vision, life, and disability insurance
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401(k) plan with aggressive employer match program
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Closed holidays including New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas Eve, and Christmas Day
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Paid time off
- Growth and advancement opportunities
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Employee vehicle purchase plans
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Employee discounts on products and services
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Long-term career stability with a family-owned dealership
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Ongoing training and professional development
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Supportive, team-oriented work environment
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Enjoy Saturday and Sundays off! This role operates Monday–Friday.
Feldmann Imports Mercedes-Benz has proudly served luxury automotive customers for decades while building a reputation centered around professionalism, customer experience, and long-term relationships.
We are committed to developing motivated professionals who want more than just a job — they want a long-term career inside a premium dealership environment.
Feldmann Imports Mercedes-Benz has built a strong reputation by combining high standards, professionalism, and a people-first culture.
We believe great customer experiences start with strong teams, clear expectations, and professionals who take pride in their work.
What Sets Us Apart:
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Family-owned dealership with a trusted reputation since 1983
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Luxury brand recognition with premium clientele
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Professional, growth-focused work environment
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Strong employee retention and internal promotion culture
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Leadership team committed to coaching and development
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High standards balanced with support and teamwork
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Long-term career growth opportunities inside a respected dealership organization
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Struggle with organization, urgency, or communication
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Prefer low-accountability environments
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Dislike customer interaction or multitasking
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Require constant supervision to stay productive
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Resist feedback, coaching, or performance expectations
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Cut corners or fail to follow through consistently
If you are organized, customer-focused, professional, and ready to build a long-term career inside a luxury dealership environment, we encourage you to apply today.
Join Feldmann Imports Mercedes-Benz and become part of a team that values professionalism, accountability, growth, and customer experience.
- Employment Type: Full-time
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Work Hours: 40 to 40 hours work
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Required Education: High school or equivalent
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Required Experience: Mid level(1) years
