JOB
Performs the radio dispatching and clerical work necessary to support police officers, firefighters/paramedics and other emergency personnel. Work involves receiving non-emergency and emergency incoming calls, dispatching applicable personnel, and operating a computer terminal connected to the Texas Crime Information Center (TCIC), National Crime Information Center (NCIC) and a variety of local, regional, and/or state emergency response databases. Work involves preparing and maintaining records and files. Employee works varying shift assignments and is responsible for being on call during emergencies.
EXAMPLE OF DUTIES
- Accurately receives/dispatches calls for police, fire, emergency aid/ambulance, animal control, and on-call city workers;
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Maintains a computer log of complaints and services requested; maintains knowledge of location and activities of various emergency response personnel;
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Receives and provides home, business, fire and medical alarms to law enforcement officials, firefighters and medics as requested; notifies key holders of activation of alarms;
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Monitors and operates TDD/TTY to communicate with hearing impaired callers and Language Line for callers that may need an interpreter;
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Maintains logs of vehicle repossession and wrecker rotations;
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Maintains paperwork related to the booking and release of prisoners;
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Maintains computer database;
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Works cooperatively with other agencies;
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Promotes positive public relations;
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Adhere to all City policies and procedures as outlined in the Employee Handbook, in particular:
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Attendance Policy
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All Safety Policies and Procedures
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Appropriate business casual attire for office personnel and proper uniform attire for those departments that are so designated (Police, Fire, and Public Works Departments);
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Performs other duties as assigned.
Additional Job Functions
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Answers telephone and receives inquiries, providing information based on general knowledge of City programs and activities, or refers callers to appropriate personnel, as necessary; routes messages or pages off-duty officers.
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Monitors office equipment & dispatch office, coordinates report of equipment with the Administrative Services Lieutenant.
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Assists with the training of new telecommunicators.
SUPPLEMENTAL INFORMATION
Emergency Operation Classification: TIER 1– Essential: Employees with specific responsibilities that remain in the City on the job alternatively, at a designated location during an emergency.
