As a Server at Hyatt Vacation Club (HVC), you will be responsible for making meaningful moments for Owners, members, and guests. As a Server, you will take orders from and serve food and beverages to Owners and guests.
You will add to the success of the HVC team by maintaining high standards and providing the best service. You will need to have a flexible schedule, communicate clearly with coworkers and guests, and follow the company's rules in all situations. Your responsibilities will also include but are not limited to, setting tables according to the type of event and service standards, answering questions on menu selections, and checking in with guests to ensure satisfaction with each food course and/or beverages. This position may require a background check and/or drug screen contingent on company policy and state and local requirements. Specific job duties may differ by property, size of team, or facility. Join our expanding team and become a valuable member where everyone is connected by care and inclusivity.
Physical Ability— Perform physical tasks such as moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 25 pounds without assistance. Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time or for an entire work shift.
Work Schedules— Maintain availability to work a fluctuating schedule, based on business needs, which may include days, nights, weekends, and holidays.
Education, Certification, or Licenses Preferred – High School Diploma or G.E.D. Equivalent preferred. Customer Service-related work experience is preferred but not required. No Supervisory Experience is required.
Competencies –
Personal Attributes: Dependability, Presentation, Safety Orientation, Positive Demeanor, Adaptability/ Flexibility, Stress Tolerance, Sales, Integrity
Interpersonal Skills: Customer Service Orientation, Diversity Relations, Teamwork
Organization: Multi-tasking, Time Management
Communication: Listening, English Language Proficiency, Applied Reading
Skills: Beverage Knowledge, Menu Knowledge
Handling Money: Cash Handling, Cash Register
General Food and Beverage Services
Communicates additional meal requirements, allergies, dietary needs, and special requests to the kitchen
Sets tables according to the type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards
Welcomes and acknowledges each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible
Listens and responds positively to guest questions, concerns, and requests using brand or property-specific processes (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust
Assists individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines
Completes closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist
Counts bank at end of shift, completes designated cashier reports, resolves any discrepancies, deposits receipts, and secures bank
Ensures uniform, nametags, and personal appearance are clean, hygienic, professional, and in compliance with company policies and procedures
Provides assistance to individuals with disabilities, including assisting visually, hearing, or physically impaired individuals within guidelines
Handles sensitive issues with associates and/or Owner/guests with tact, respect, diplomacy, and confidentiality
Quality Assurance/Quality Improvement
Uses proper equipment, wear appropriate personal protective equipment (PPE), and employ correct lifting procedures, as necessary, to avoid injury
Follows property-specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters
Frequently Asked to Perform the Following
Occasionally Asked to Perform the Following
Site Specific Requirements
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Free On-Site Parking
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Department celebrations
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Associate Appreciation Week
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Monthly associate recognition and reward programs
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Stipend for work shoes
