Position Summary:
The Lead Host/Hostess serves as the first point of contact for guests and plays a key role in creating a welcoming, organized, and efficient dining experience. In addition to standard hosting responsibilities, the Lead Host/Hostess oversees the host stand operations, assists with training and coaching hosts, manages reservations and seating flow, and works closely with management to ensure exceptional guest service.
Key Responsibilities:
-
Greet all guests promptly and professionally upon arrival.
-
Manage reservations, waitlists, and table assignments using reservation management systems.
-
Coordinate guest seating to maximize restaurant efficiency while maintaining excellent service standards.
-
Lead and support the host team during shifts, ensuring all duties are completed accurately and efficiently.
-
Train new hosts on company policies, guest service expectations, reservation systems, and seating procedures.
-
Monitor dining room capacity and communicate with managers and servers regarding table availability and guest flow.
-
Address guest concerns or special requests professionally and escalate issues to management when necessary.
-
Maintain a clean, organized, and professional host stand area.
-
Answer incoming phone calls, provide information, and assist with reservations and event inquiries.
-
Assist with coordinating large parties, special events, and game-day seating arrangements.
-
Ensure compliance with company policies, safety standards, and service expectations.
-
Support management with administrative tasks related to reservations, guest feedback, and host scheduling as needed.
-
Full-time position
-
Health insurance benefits
-
Paid time off
-
Employee dining discounts
-
Leadership development opportunities
-
Advancement potential within the company
Success in This Role:
The ideal Lead Host/Hostess demonstrates strong leadership, exceptional hospitality, attention to detail, and the ability to keep the front-of-house operation running smoothly while ensuring every guest feels welcomed and valued.
Qualifications:
-
Previous host/hostess or restaurant experience required.
-
Prior leadership or supervisory experience preferred.
-
Excellent communication and customer service skills.
-
Strong organizational and multitasking abilities.
-
Ability to remain calm and professional in a fast-paced environment.
-
Familiarity with reservation and seating management systems preferred.
-
Availability to work evenings, weekends, holidays, and major sporting events.
-
Positive attitude
-
Show up to work consistently and on-time.
-
Must be 18 years of age or older.
-
Flexibility in scheduling
Physical Requirements:
-
Ability to stand and walk for extended periods.
-
Ability to lift and carry up to 20 pounds.
-
Ability to work in a busy, high-volume restaurant environment.
