Job Overview
As a frontline employee, Teller will provide exceptional customer service while processing transactions. Each day, Teller will serve customers in a friendly and professional manner that aligns with our brand promise, vision, and mission statement. Teller will accurately process customer transactions and maintain a quality record related to balancing and errors. Teller will contribute to a positive and productive work environment. Teller will have a full understanding of LNB’s product and service offerings and take advantage of cross-selling opportunities based on customer behavior.
Responsibilities
· Deliver an uncommon customer experience with every interaction
· Fully understand and adhere to Teller Policy
· Maintain healthy record related to balancing and accuracy
· Accurately process customer transactions including but not limited to:
o Cash checks
o Withdraw cash
o Deposit cash and/or checks
o Process loan payments
o Process change orders
o Conduct account transfers
o Check customer balances
o Issue official checks and gift cards
· Understand criteria for negotiating checks
· Identify counterfeit currency and fraudulent checks
· Field and address phone calls
· Understand how to conduct account and transaction research
· Properly identify customers and non-customers
· Balance cash drawer daily
· Investigate and resolve outages
· Maintain a secure cash drawer and meet cash handling standards
· Keep drawer balance within established policy limits
· Accurately prepare and process tickets
· Capture all work using branch capture
· Under dual control, process Night Drop transactions as assigned
· Field and distribute mail and deliveries when applicable
· Assist customers in accessing safe deposit boxes
· Maintain a working knowledge of all bank products and services
· Understand and adhere to disclosure requirements, regulations, and consumer privacy policies
· Maintain compliance under requirements of BSA Program, AML, OFAC, and CIP related policies
· Understand CTR Requirements and complete CTR information when applicable
· Accurately provide deposit rates to inquiring customers
· Recognize and report any BSA red flags using our internal SAR form
· Understand the basics of ordering checks and troubleshooting online banking
· Contribute to a positive and productive work environment
· Understand and adhere to opening and closing procedures
· Maintain understanding of robbery procedures
· Meet Vault Teller expectations related to strapped money and buying/selling from the vault.
Skills
- · High School Diploma or GED required
· Must have at least one year of prior customer service experience
· Cash handling experience is a plus
· Must be able to travel to different LNB locations as needed
· Must have a valid and unencumbered Driver’s License
· Must have reliable transportation to report to work during scheduled hours
· The ability to:
o Prioritize and make decisions regarding customer transactions
o Weigh customer satisfaction
o Protect the Bank from loss or fraud
o Listen and not interrupt customers
o Work in a fast-paced environment and under pressure
· Knowledge and understanding of various federal regulations and Retail’s role and responsibility relating to each act.
o Bank Secrecy Act
o Community Reinvestment Act
o Americans with Disabilities Act
o Right to Financial Privacy Act
o Gramm-Leach Bliley Act
o Reg E
o Reg CC
· Skills required:
o Organization
o Mathematical
o Verbal and written communication
o Attention to detail
o Friendly and professional customer service
· Subject to background and credit checks deemed satisfactory at the company’s discretion
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
