Job Description:
Will provide Operations and Maintenance (O&M) support for Aruba-based WiFi environment. Primary responsibilities:
- Provide service support for Aruba network and Wi-Fi systems, perform O&M tasks, report task progress, provide feedback to team lead, and ensure tasks are completed on time.
- Perform technical investigation of infrastructure issues – analyze complex routing/switching/connectivity problems, recurring performance issues, account and service configurations.
- Perform scan and remediation tasks - perform Security Content Automation Protocol (SCAP) scans for physical components to evaluate and report compliance against applicable STIGs, verify and upload scan findings, perform mitigation of findings, and provide write-up of recommended actions for open vulnerabilities and submit to ISSM for concurrence.
- Execution of non-trivial changes and fixes: configuration adjustments, performance and optimization enhancements, install software patches, service packs to maintain cybersecurity compliance, perform advanced service restarts or failover actions, restoration from backups as per SOPs/changes.
- Problem management: Root cause analysis for significant/repeat incidents, including log review, trend analysis, and proposing corrective actions.
- Performance Optimization: analyze existing performance of system and connectivity and develop recommendations to optimize end user experience.
- Provide services for Aruba-based network systems, perform assigned O&M tasks (e.g., install security patches/firmware updates, plan and perform HW/SW upgrades, troubleshoot issues, etc.), report task progress, provide feedback, and ensure tasks are completed on time.
- Develop and submit change requests as necessary.
- Monitor and optimize Wi-Fi network system platform performance.
- Provide input on system O&M task documentation, e.g., security patching/system updates, planning and performing upgrades, troubleshooting, maintaining the security posture of IT systems.
- Provide written and verbal project updates to team lead, respond to, resolve, and document customer issues using the approved ticketing system.
- Provide input on sustainment of O&M processes and procedures (e.g., SOP) for network platforms.
- Participate in engineering design and development discussions regarding network topology, resiliency, capacity planning, firmware/OS strategy, and technology selection. Provide input on support tools and documentation.
Job Requirements
- 5-7 years overall IT experience.
- 2+ years providing operations and administration support of Wi-Fi systems and services.
- Knowledge and experience with Aruba networking to include SD-WAN technology.
- Knowledge and experience with DoD Security Technical Implementation Guides (STIGs).
- Knowledge and experience with Virtualization technology.
- Knowledge and experience with network administration tools.
- Strong communication skills capable of communicating technical concepts to senior leadership and customer stakeholders.
Certifications
- Security+ CE (Required)
- HPE Aruba Networking Certified Associate - Campus Access (Required)
- HPE Aruba Networking Certified Professional - Campus Access (Desired)
- HPE Aruba Networking Certified Expert - Campus Access Switching (Desired)
This position supports work based in Chesapeake, VA. Some travel to this location may be required.
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