Team Leader – SpinXpress
Redefining Laundry Starts with You
SpinXpress is a rapidly expanding, innovative laundry brand dedicated to transforming the laundry experience. Our mission is to make laundry simple, convenient, and even enjoyable through clean, modern facilities and a focus on exceptional service. We are distinguished by our passionate team, commitment to quality, and dedication to delivering an unparalleled customer experience.
As a Team Leader, you will be integral to our daily operations, inspiring your team, cultivating a positive atmosphere, and ensuring every customer has an excellent experience. You will be crucial in driving our culture of excellence and supporting our continued growth.
Who We're Looking For:
We are looking for an upbeat, motivated, and professional individual who leads with positivity. You should energize your team, exhibit meticulous attention to detail, and possess a strong commitment to service. Candidates with experience in retail, hospitality, or food service will excel in our fast-paced, customer-focused environment.
What You'll Do:
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Lead by example and empower your team to deliver outstanding service.
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Maintain a pristine and inviting store environment.
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Oversee daily operations, ensuring consistency and high quality.
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Foster a fun, collaborative workplace where team members thrive.
What You Bring:
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Demonstrated leadership skills and a passion for customer satisfaction.
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A team-first mentality and a desire to uplift those around you.
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An eagerness to grow with a brand that is making significant advancements in the industry.
What We Offer:
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Competitive hourly pay complemented by performance-based bonuses.
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Flexible and reliable scheduling options.
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A supportive, relaxed work culture that values teamwork and professional development.
Joining SpinXpress means becoming part of something more than just a job. You will contribute to shaping the future of a growing company while advancing your own career. If you are ready to be part of a brand that is revolutionizing the laundry industry, we’d love to meet you.
Compensation:
$22 hourly
Responsibilities:-
Develop and motivate the team to execute the SpinXpress Way by delivering exceptional customer experiences.
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Create a workplace culture that is consistent with SpinXpress's goals and identify the mission, vision, and values of SpinXpress.
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Recruit, interview, select, hire, and employ an appropriate number of people for your team.
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Coach, mentor, and develop the team, including overseeing new employee onboarding.
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Schedule staff effectively to meet and exceed the day-to-day operations and maintain optimal customer service levels.
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Handle cash management and transactions accurately.
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Provide oversight and direction to all team members in accordance with SpinXpress Policies and Task Lists.
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Participation in and execution of promotional programs.
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Provide a consistent quality product to the customer while keeping costs low.
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Addresses customer concerns, issues, and claims in a timely and satisfactory manner.
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Maintains a good visual presentation of retail products at all times; keeps sufficient assortment and inventory levels.
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Train employees in processing sales and upselling to customers.
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Maintains a safe environment inside and outside of the store by following proper security procedures and prioritizing employee and customer safety.
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Empower employees to take responsibility and expect accountability with consistent feedback.
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Develop strategies that team members can use to better reach a project’s goal.
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Assign tasks to team members and validate completion.
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Determine the completion timeline and monitor progress to keep the project on track and on schedule.
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Communicate clear instructions to team members.
Qualifications:-
Minimum of 2 years of leadership experience.
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On-the-job training.
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Excellent communication skills.
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Confidence and skillful negotiating skills.
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Strong organizational skills to give the team direction.
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Knowledge and experience with inventory management.
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A constant drive to improve the experience of our users and our internal processes: "How can I make things better?"
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Your schedule is flexible, and you will be willing to work holidays, weekends, evenings, and on-call when necessary.
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History of achieving and consistently exceeding professional goals.
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Enjoy being in a dynamic job where no task is above or below you.
About Company
Here at SpinXpress - Chicago, our Mission is to deliver a fun environment and experience while at work, keeping our focus on providing an Excellent Customer Service Experience within our facilities and in our communities –Clean, Bright, and Safe – A Better Laundry, That’s The SpinXpress Way!
