COMPANY DESCRIPTION
Borland Groover is one of Florida's leading gastroenterology providers. Founded in 1947, our mission is to provide exceptional care and improve the lives of our patients. We value ourselves in delivering quality care (quality), doing the right thing (accountability), caring for our patients (compassion), and taking care of our employees (collaboration). If you love the vision of Borland Groover and find your values aligning with ours, apply to join our team!
POSITION SUMMARY
The Imaging scheduler is responsible for coordinating and scheduling diagnostic imaging procedures in efficient, accurate, and patient- centered manner. This position works closely with patients, providers, imaging technologists, and other team members to ensure timely scheduling and smooth patient experience.
ESSENTIAL JOB FUNCTIONS
- Coordinate and schedule routine and urgent diagnostic imaging exams for CT, MR, and Ultrasound at BG Imaging Center.
- Manage high volume inbound and outbound calls. Direct when needed.
- Provide patients with accurate appointment instructions and exam preparation including fasting requirements and arrival times at time of scheduling.
- Provide appointment reminder calls for all modalities.
- Relay any authorization information that may result in rescheduling an appointment.
- Fax orders and provide documentation through EMR systems for patients that are completing exams at other facilities.
ADDITIONAL RESPONSIBILITIES
- Assist with coverage at the front desk when needed
- Must follow the organization’s Code of Conduct.
- Performs other related duties as assigned.
COMPETENCIES
- Communication - Exhibits active listening and excellent comprehension skills. Clearly and concisely expresses thoughts and ideas in verbal or written form. Maintain an open line of communication with providers, patients, and managers to ensure patient needs are appropriately addressed. Selects and uses appropriate communication methods.
- Critical Thinking and Problem Solving - The ability to handle complex situations in the workplace and calmly develop creative solutions. Work through challenging situations and follow through to resolution. Anticipate patient needs and manage patient expectations of care delivery.
- Compassion - Exhibits empathy, a desire to take action to address the patient’s needs. Communicate with patients in a warm and sincere manner. Have a strong desire to be of service to others.
- Time Management - The ability to plan your duties ahead of time and leverage technology to work efficiently. Effectively prioritize tasks and manage workload to ensure completion within appropriate timelines.
- Strong customer service skills with both patients and other departments within the practice.
- Ability to maintain confidentiality and communicate in person, by phone, or in writing.
- Ability to work independently and in a team environment.
- Competency in Microsoft Office, EMR, and other medical software.
- Ability to communicate effectively with physicians and staff both verbally and in writing.
- Ability to handle multiple tasks in a fast-paced environment.
- Ability to handle patient issues tactfully and professionally.
- Attention to detail.
- Ability to communicate in English.
EDUCATION AND EXPERIENCE
- Previous radiology experience preferred.
- High School diploma or equivalent required.
- At least 1 year of experience working with patients in either a hospital or office setting is preferred.
- Experience working with EMR/RIS systems preferred
- Ability to work efficiently in a fast-paced imaging environment.
- Strong patient assessment and communication skills.
PHYSICAL REQUIREMENTS
Physical Demands
- Sitting: Prolonged periods of sitting at a desk and working on a computer: marginal
- Heavy lifting: marginal (Moderate lifting (15-20 lbs.): essential
- Walking: Must be able to access and navigate each department at the organization's facilities: essential
- Pushing/Pulling: marginal
- Standing: essential
- Repetitive motion: marginal
- Reaching: marginal
- Bending: marginal
Emotional Demands
- Fast pace: essential
- Multiple Stimuli: essential
- Intense customer interaction: essential
- Frequent change: essential
Mental/Sensory Demands
- Memory: essential
- Reasoning: essential
- Hearing: essential
- Reading: essential
- Analyzing: essential
- Logic: essential
- Verbal communication: essential
- Written communication: essential
BENEFITS (FULL-TIME ONLY)
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401K Retirement Plan
- Life Insurance
- Short- and Long-term disability
- Profit Sharing
- Supplemental Insurance
- Education and Tuition Reimbursement funding
- Initial Uniform Allowance
- Employee Assistance Program (EAP)
- Paid Time Off (PTO)
- Volunteer Time Off (VTO)
- Paid Holidays
IMPORTANT NOTE
The above statements describe the general nature and level of work being performed. They are not intended to be an exhaustive list of duties, responsibilities, and skills. Borland Groover is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We thank all applicants for their interest, however only those selected for an interview will be contacted.
