Job Purpose
The Receptionist serves patients by greeting and assisting them, scheduling appointments, and maintaining records and accounts.
Qualifications
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Minimum high school diploma or equivalent
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Experience in clerical functioning and receptionist duties, preferred
Core Job Duties
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Welcome and greet patients and visitors, in person or on the telephone; answering or referring inquiries.
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Register/check-in patients for scheduled appointments and complete any necessary updates to patient’s chart.
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Keep patient appointments on schedule by notifying the provider of the patient’s arrival.
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Answer telephones promptly and ensure in-coming lines are covered at all times.
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Ensure all voicemails received are checked and returned is necessary.
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Manage the inactive person served reports weekly.
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Schedule appointments and make adjustments, if necessary.
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Maintain patient accounts by obtaining, recording, and updating personal and financial information.
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Collect fees from patients for services rendered and prepare and make deposits.
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Manage incoming and outgoing mail.
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Communicate any vital information to the Office Manager.
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Orally communicate information effectively and accurately
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Keep work areas neat and clean.
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Ensure compliance with BHC Standards and other federal, state, and local regulations.
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Abide by program and agency policies and procedures.
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Other job duties and special projects as assigned.
