Worcester Dental Arts is seeking an experienced Dental Office Manager to oversee the daily operations of our patient-focused dental practice. You’ll be joining an experienced team in a well-established practice with strong systems and operational support already in place.
This role plays a key leadership position within the practice and works closely with providers and leadership to support schedule efficiency, case acceptance, and overall practice performance.
Schedule: Monday - Friday 7:30 am - 5 pm
Responsibilities
Oversee day-to-day operations of the dental office to ensure an organized, efficient, and patient-centered environment
Lead and support front office and administrative team members while fostering a positive, collaborative team culture
Manage and optimize the provider schedule to support productivity, efficient patient flow, and a positive patient experience
Responsible for insurance verification, billing processes, and patient financial communication to ensure accuracy and clarity
Run and review key practice reports to monitor scheduling efficiency, production, collections, and overall office performance
Review and confirm employee timecards, hours worked, and PTO to ensure accurate payroll submission
Support treatment plan presentation and case acceptance through effective patient communication, financial coordination, and scheduling follow-through
Collaborate closely with providers and leadership to support practice goals, patient satisfaction, and overall office performance
Participate in weekly and monthly meetings to collaborate with leadership and stay aligned on KPI’s
Perform other duties and responsibilities as assigned by management
Full-time Benefits
We recognize that taking care of our team is just as important as taking care of our patients. That’s why we offer a comprehensive benefits package, including:
Health insurance starting on your first day of employment
Vision insurance
Paid vacation time
Paid holidays
Paid sick time
Dental and orthodontic benefits
401(k) retirement plan with employer contribution
Consistent, set schedule (no weekends!)
#simplyden
Prior Dental Office Manager experience required
Hands-on experience with dental insurance processes, billing, and patient financial coordination
Proven ability to lead and support administrative teams in a fast-paced dental practice environment
Experience managing HR-related matters within the office
Strong organizational, communication, and problem-solving skills
Experience managing provider schedules and supporting efficient patient flow
Ability to review and interpret practice performance reports including production, collections, and scheduling metrics
Experience with dental practice management software preferred
