Customer Experience & Account Specialist
We’re looking for someone who genuinely enjoys connecting with people, solving problems, and making things happen.
At ACA, that means helping professionals find the right uniform pieces, working with uniform program administrators to manage allowances, billing, inventory, and ordering, and stepping in to solve problems when things don’t go as planned.
If you’re someone who takes ownership, enjoys building relationships, and gets satisfaction from helping customers succeed, you may be a great fit for our team.
Why Join ACA?
ACA combines the stability and experience of an established business with the energy and opportunity of a growing entrepreneurial company.
Our mission is to serve professionals who rely on their uniforms every day. We specialize in managed uniform programs for pilots and law enforcement professionals, and our continued growth creates opportunities for team members who want to learn, contribute, and take on greater responsibility.
This is not a role where you simply answer phones and process orders. You’ll build customer relationships, solve real problems, learn multiple business systems, and help improve how we serve our customers.
If you enjoy helping people, figuring things out, and taking ownership of your work, we’d like to hear from you.
What You'll Be Doing
Deliver an Exceptional Customer Experience
- Respond to customer inquiries by phone, email, and chat.
- Help online customers select products, place orders, and manage their accounts.
- Solve shipping, inventory, return, and order-related issues.
- Keep customers informed with professional, timely, and helpful communication.
- Take ownership of customer needs from the initial question through final resolution.
- Provide retail support, as needed, by assisting showroom customers. Responsibilities include greeting customers, answering product questions, assisting with item try-ons, providing basic measurements and fit guidance, and delivering a welcoming, high-quality customer experience.
Build and Support Customer Relationships
- Serve as a day-to-day contact for assigned customer accounts.
- Build strong relationships with uniform program administrators and participants.
- Learn how each customer’s uniform program works and help keep it running smoothly.
- Monitor customer activity and identify opportunities to improve service.
- Assist with account reviews, business reviews, and customer communications.
- Coordinate customer needs with our purchasing, warehouse, production, and management teams.
- Proactively follow up on open issues until they are resolved.
- Help maintain customer-specific pricing, product assortments, allowances, and ordering rules.
- Identify opportunities to better serve customers through additional products and services.
Keep Orders and Uniform Programs Moving
- Enter and modify sales orders in Acumatica ERP.
- Monitor orders from placement through shipment.
- Investigate backorders, inventory shortages, and fulfillment delays.
- Process returns, exchanges, credits, and replacement orders.
- Maintain accurate customer and order information.
- Monitor customer inventory programs and identify potential problems before they impact service.
Support Our E-Commerce Experience
- Help customers navigate ACA’s online stores and ordering portals.
- Troubleshoot website and ordering issues.
- Verify customer accounts and uniform program eligibility.
- Assist with product updates, catalog maintenance, and online store quality control.
- Test customer-facing website functionality and help identify opportunities for improvement.
What Success Looks Like
Within this role, you will:
- Become proficient in Acumatica and BigCommerce.
- Independently manage customer questions and account requests.
- Build strong working relationships with assigned customers.
- Solve order, inventory, and fulfillment issues with minimal supervision.
- Maintain excellent customer satisfaction.
- Identify potential customer issues before they become complaints.
- Take ownership of problems and follow them through to resolution.
- Contribute ideas that improve the customer experience and make ACA more efficient.
Systems You’ll Use
Experience with these systems is helpful, but not required:
- Acumatica ERP
- BigCommerce
- Google Workspace
- ShipStation
- Modern AI tools
We care more about your ability and willingness to learn new technology than whether you have used every system on this list.
What We’re Looking ForRequired
- 2+ years of experience in customer service, account management, sales support, or administration.
- Strong written and verbal communication skills.
- Comfortable learning and working with business software and technology.
- Strong problem-solving skills.
- A customer-focused mindset.
- The ability to stay organized and manage multiple priorities.
- A willingness to take ownership and follow through.
Preferred
- Experience supporting business customers or managed customer programs.
- ERP experience with Acumatica, NetSuite, SAP, Microsoft Dynamics, or similar systems.
- E-commerce experience.
- Apparel or retail experience.
About ACA
At ACA, we believe uniforms do more than represent a profession—they can elevate it.
Since 2008, we have specialized in uniform programs for pilots and law enforcement professionals. Our continued growth is driven by our commitment to thoughtful service, quality products, and exceptional account management.
We’re an established company that continues to evolve, improve, and grow. That means our team members have opportunities to learn new skills, work with modern technology, contribute ideas, and make a meaningful impact on the business.
Compensation & Benefits
- Competitive hourly compensation based on experience.
- 24-40 hours per week.
- Begin as 1099 Contractor
- Opportunities for professional growth and increased responsibility.
- A collaborative, team-oriented work environment.
- The opportunity to work with modern ERP, e-commerce, and AI technologies.
- A role where your ideas, initiative, and contributions can make a visible difference.
Pay: $32.00 - $37.00 per hour
Application Question(s):
- What experience do you have with ERP systems? Which ERP systems do you have experience with?
Experience:
- Customer service: 2 years (Required)
Work Location: Hybrid remote in Louisville, CO 80027
