Job Title: System Administrator
Location: Glen Allen, VA
Duration: 5+ Months
Job Description:
- Provides senior-level enterprise IT operations support, including system monitoring, batch processing, incident response, and production support.
- Coordinates with technical teams to ensure system availability, stability, and timely issue resolution.
- The Systems Operations Contractor provides advanced operational and service desk support by responding to production problem reports, service requests, and project-related operational needs.
- This includes researching complex issues, communicating status and next steps to stakeholders, documenting activities in service management systems, and ensuring issues are resolved in accordance with established workflows and timelines.
- The contractor maintains and updates operational documentation, including runbooks and playbooks, to ensure procedures remain accurate and effective.
- The role also involves consulting with application support, development, and operations teams to support system changes, new functionality, deployments, and ongoing production readiness.
- This includes reviewing technical documentation, identifying operational risks, and communicating potential impacts to management.
- Participation in a 24x7 on-call rotation is required as part of a team-based operations model.
- The contractor is expected to manage multiple priorities, work independently with minimal supervision, communicate clearly with technical and non-technical stakeholders, and consistently demonstrate sound judgment, professionalism, and customer service orientation.
Skills:
- Enterprise systems monitoring and incident response across Linux and Windows environments.
- Production operations support for online, batch, and file transfer systems.
- Batch job scheduling, execution, and failure analysis using enterprise schedulers such as BMC Control-M or equivalent.
- Root cause analysis and troubleshooting of system, application, and infrastructure issues.
- ITIL-aligned operational support, including incident, problem, and service request management.
- Service desk and customer support skills, including clear communication of technical issues to non-technical stakeholders.
- Operational documentation development and maintenance, including runbooks and playbooks.
- Ability to work independently while coordinating with cross-functional technical teams.
- Strong written and verbal communication skills for documenting issues, workflows, and resolutions.
- Ability to support a 24x7 operations environment, including on-call rotation.
- UNIX / Linux administration experience, including CRON scheduling and shell scripting (BASH, Perl).-Nice to have
- Familiarity with enterprise monitoring and alerting tools.-Nice to have
- Experience supporting large, multiuser enterprise environments.-Nice to have
- Knowledge of application lifecycle support and production readiness practices.-Nice to have
