In this dynamic position, you will play a crucial role in supporting our operational team at i2c inc. As a key contributor, you will assist in various tasks that enhance our service delivery and customer satisfaction.
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Provide exceptional customer service and support to clients and team members.
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Assist with the management of service requests and inquiries.
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Coordinate communication between departments to ensure smooth operations.
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Maintain accurate records and documentation of service interactions.
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Identify areas for process improvement and contribute to solution development.
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Proven experience in a customer service or administrative role.
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Strong communication skills, both verbal and written.
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Excellent organisational abilities and attention to detail.
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Ability to work effectively in a team and independently.
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Proficiency in Microsoft Office Suite and other relevant software.
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Experience in the financial services sector.
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Familiarity with customer relationship management (CRM) systems.
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Basic understanding of service delivery frameworks.
