Equivalent to completion of 60 semester units or 90 quarter units from an accredited college or university,
which included at least 12 semester units or 18 quarter units in criminology, corrections, social work,
psychology, sociology or other closely related social/behavioral science field.
AND
One year of experience in providing counseling or assistance to individuals in an agency which provides direct
human services to the public which included interviewing, casework or one year of experience in claims
review.
OR
Two years of experience in providing counseling or assistance to individuals in an agency which provides
direct human services to the public which included interviewing, casework or two years of experience in
claims.
Special Requirements: License Requirements: Possess and maintain a valid California Class C Driver License
or the ability to provide suitable transportation that is approved by the appointing authority. Background
Investigation: Must pass a background investigation conducted by the District Attorney. Other Special
Requirements: Incumbents may be required to work outside of normal business hours. Independent travel
may be required.
Knowledge: Working knowledge of techniques for gaining rapport with and cooperation of emotional and
reticent individuals, who may be members of a variety of ethnic and socioeconomic groups; basic
psychological dynamics of individuals in crisis; standard office procedures and record keeping practices;
basic arithmetic and basic statistical methods and procedures; methods of organizing work and caseload
management; and methods, practices and terminology used in accounting clerical work. Some knowledge
of laws and procedures of criminal justice agencies as they affect the responsibilities and rights of victims
and witnesses of crime; State and Federal agencies and programs that provide reimbursement and
assistance to victims of crime; community resources available to victims and witnesses; and needs, attitudes,
and problems of persons from a variety of ethnic and socio-economic backgrounds.
Ability to: Develop and maintain the confidence and cooperation of traumatized individuals; interpret, explain
and apply laws, rules, and regulations related to victim services programs; relate to a wide variety of
individuals from different socioeconomic, cultural and ethnic groups; review and evaluate data, weighing
alternatives and determining the appropriate course of action; research, develop and use community
resources; assess needs and refer victims and witnesses to the appropriate community agencies;
communicate effectively both orally and in writing; establish and maintain cooperative relationships with
victims and/or witnesses and their families, departmental staff, law enforcement officers, attorneys and
community agencies and others contacted during the course of work; interact effectively with emotionally
upset, hostile or uncooperative victims and witnesses; plan and organize work; coordinate volunteers
providing support services for crime victims and witnesses; deal with graphic accounts of brutal crimes;
prepare and maintain clear, concise and accurate correspondence, reports, records and other written
materials; speak in public before a variety of groups and organizations; train and supervise volunteers and
interns; work under stressful, time-defined filing requirements; prioritize tasks and manage a caseload with
minimal supervision; understand the Government and Penal Code sections relating to the VOCP; effectively
interview victims and/or witnesses, families and other individuals to obtain information on a variety of
complex and sensitive subjects; input, access and analyze data using a computer; accompany victims and
witnesses to locations away from the office, such as to homes, jails, or hospitals, in order to conduct interviews;
analyze and evaluate financial losses resulting from injuries; and exercise initiative and resourcefulness in
locating other assistance programs in order to facilitate reimbursement.
