The YMCA Welcome Center Agent is the face of our branch. As the first point of contact for members, guests, and program participants, you will set the tone for a positive, inclusive, and welcoming environment. We are specifically seeking candidates with prior front desk or reception experience who can seamlessly balance high-quality customer service with administrative efficiency.
Important Schedule Note: This position features a dynamic, non-fixed schedule. We require a team player with open availability and the flexibility to cover multiple shifts, including early morning openings, mid-days, evenings, and weekends based on branch needs.
Key Responsibilities
- First Impressions: Greet everyone warmly by name, verify memberships, scan badges, and direct traffic smoothly through the lobby.
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Customer Service & Sales: Answer inquiries regarding memberships, programs (swim lessons, camp, fitness), conduct tours for prospective members, and process new member sign-ups.
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Administrative & Financials: Efficiently operate our member management software, process registrations, handle financial transactions (cash/credit), and accurately balance the daily cash drawer.
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Communication Hub: Manage a multi-line phone system with a helpful attitude, route calls, and handle member feedback or conflict resolution with professionalism.
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Safety, Security & Policy: Monitor entry/exit points to ensure facility security. Enforce YMCA policies, assist with incident reporting, and respond appropriately to emergencies.
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Language Skills: Bilingual fluency (English/Spanish) is a major plus.
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Facility Upkeep: Maintain a clean, organized, and stocked front desk and lobby area.
Required Qualifications & Experience
- Experience: Minimum of 1–2 years of front desk, receptionist, or guest services experience (e.g., hospitality, fitness centers, retail, or medical offices).
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Scheduling: Must have flexible availability to work a rotating schedule that may include opening, morning, mid-day, evening, and weekend shifts.
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Tech Savvy: Proven experience navigating point-of-sale (POS) systems, customer databases, and multi-line phone systems. (Experience with member software like Daxko is a major plus).
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Communication: Exceptional verbal and written communication skills with a diverse population.
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Age Requirement: Must be at least 18 years of age.
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Certifications: Ability to obtain CPR/First Aid/AED certification within 30 days of hire (YMCA provided).
Physical Demands & Working Conditions
- Ability to sit or stand for extended periods of time at the front desk.
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Ability to view a computer monitor and type for long stretches of a shift.
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Ability to lift and carry up to 20 lbs. (e.g., boxes of brochures, program supplies).
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Ability to maintain a welcoming demeanor during steady periods as well as occasional high-volume rushes.
Pre-Employment Requirements
- Ability to pass a comprehensive background check, including a criminal history check and sex offender registry screening.
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Commitment to the YMCA’s Child Abuse Prevention policies and code of conduct.
Perks of Working with the YMCA
- Free YMCA individual membership.
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Opportunities for professional growth and leadership development within the organization.
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A supportive, mission-driven team environment.
