About the Role
Microtec USA is looking for a hands-on Technical Support Specialist to join our team. You'll be the go-to resource for customers using our industrial heat press machines — helping them get set up, stay running, and resolve issues quickly. Full engineer training is provided, so deep prior experience isn't necessary — the right attitude and technical foundation matter most.
What You'll Do
- Support customers via phone, email, and video calls through setup, operation, and troubleshooting
- Identify and resolve mechanical, pneumatic, and basic electrical issues
- Coordinate repairs, parts replacements, and warranty claims
- Work closely with internal teams and overseas factory support
- Keep accurate service records and documentation
- Occasionally travel to customer sites when hands-on support is needed
What We're Looking For
- A background in mechanical, electrical, or mechatronic systems (degree or hands-on experience)
- Comfort reading wiring diagrams and technical documentation
- Strong problem-solving instincts and communication skills
- Eagerness to learn — we'll handle the rest with structured training
- Mandarin Chinese is a bonus, but not a dealbreaker
- Must be authorized to work in the U.S. and able to lift up to 50 lbs (assistance available)
Pay: $20.00 - $25.00 per hour
Benefits:
- Flexible schedule
- Paid time off
Work Location: In person
