Description:
Job Summary:
The Block Clerk plays a critical role in ensuring the efficiency and accuracy of auction-day operations. This position supports the auction block by accurately recording vehicle and sale information as vehicles pass through the lane, assisting customers and internal teams, and maintaining a high level of customer service in a fast-paced auction environment. The Block Clerk works closely with Auctioneers, Title Clerks, and front counter personnel to support smooth and successful auction operations.
Supervisory Responsibilities:
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May assist with training and onboarding of new Block Clerks as assigned.
Duties/Responsibilities:
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Provides efficient, courteous, and professional customer service to buyers, sellers, and internal staff at all times.
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Maintains a hands-on, customer-focused presence on the auction block throughout the sale.
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Accurately records vehicle information for each unit sold or unsold, including sale price, buyer number, and high bids on no-sale vehicles.
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Enters and verifies title and administrative information, including title availability/status (T/A status), seller announcements, and vehicle notes.
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Ensures that windshield information, run numbers, and vehicle details match computer system records.
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Communicates effectively with the Auctioneer, Title Clerks, and operations staff regarding bid activity and vehicle information.
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Ensures all block equipment, systems, and materials are available and functioning properly during the sale.
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Monitors computer systems and report irregularities, errors, or malfunctions promptly to management.
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Assists customers with questions, concerns, and general auction-related inquiries.
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Communicates operational issues that may impact the success of the auction to management in a timely manner.
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Supports training of new Block Clerks on procedures, systems, and customer service expectations.
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Maintains organization and accuracy under time-sensitive conditions.
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Performs other duties as assigned.
Requirements:
Required Skills/Abilities:
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Strong attention to detail and accuracy in data entry.
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Ability to work efficiently in a fast-paced, high-volume environment.
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Excellent customer service and interpersonal skills.
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Strong verbal communication skills with the ability to relay information clearly.
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Ability to work independently with minimal supervision as well as part of a team.
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Basic computer proficiency, including data entry and navigation of auction systems.
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Strong organizational and time-management skills.
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Ability to recognize and report operational or system issues promptly.
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Self-motivated, dependable, and disciplined work ethic.
Education and Experience:
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High school diploma or equivalent required.
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Previous data entry, clerical, or administrative experience preferred.
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Experience in auction, automotive, retail, or fast-paced service environments preferred.
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Customer service experience strongly preferred.
Physical Requirements:
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Ability to stand and walk for extended periods throughout auction lanes.
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Ability to move quickly between auction block stations as vehicles pass through.
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Ability to visually monitor vehicles, screens, and documentation simultaneously.
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Ability to use hands and fingers for data entry and equipment operation.
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Ability to tolerate prolonged exposure to elevated noise levels.
Reasonable accommodations may be made to enable persons with physical disabilities to perform the job
