Position Summary
The Client Services Representative serves as the primary connection between TradeNet distributors and internal production teams, ensuring every order is managed with accuracy, urgency, clear communication, and accountability. Success in this role means building customer confidence through dependable follow-through, proactive problem-solving, and a commitment to operational excellence.
The ideal candidate is organized, detail-organized, and committed to building strong customer relationships while providing timely, accurate support in a fast-paced manufacturing environment.
About TradeNet Publishing
TradeNet’s purpose is to help our customers be successful through reliable manufacturing, transparent pricing, and exceptional service. We operate as a B2B company and ship our products nationwide, being nationally recognized as a top supplier for over 40 years. Our core values serve as the foundation of our organization and play a key role in how we recruit and grow our team members: we hold excellence, accountability, and transparency, and are goal-oriented and impactful.
Success Looks Like
· Builds trust with customers through responsive, reliable communication.
· Ensures orders are entered accurately the first time.
· Anticipates customer needs and follows through on commitments.
· Communicates proactively regarding timelines and project status.
· Works effectively with production teams to meet customer expectations.
· Maintains composure under deadlines and changing priorities.
· Contribute positively to team collaboration and customer satisfaction outcomes.
Key Responsibilities
1. Client Communication & Ownership
- Serve as the primary contact for distributor communication throughout the order lifecycle.
- Handle inbound calls professionally and efficiently, including quotes, order updates, timelines, and issue resolution.
- Take full ownership of customer requests and ensure follow-through to completion.
- Communicate proactively regarding delays, concerns, or production changes to maintain customer confidence.
- Document customer interactions clearly and escalate urgent issues quickly and appropriately.
- Build trust through responsive communication, reliability, and solution-oriented support.
2. Email & Workflow Management
- Maintain timely, professional, and accurate communication within shared inboxes.
- Anticipate customer needs and provide complete information to promote efficient resolution on the first interaction.
- Ensure internal teams remain aligned with accurate order details, updates, and customer expectations.
- Prioritize workload effectively to support production timelines and service standards.
- Support a transparent workflow environment by communicating clearly across departments.
3. Order Entry & Job Accuracy
- Enter and manage orders in Distributor Central with a high degree of accuracy and attention to detail.
- Review all job specifications carefully, including materials, sizing, quantities, finishes, artwork requirements, and deadlines.
- Identify potential production or file issues early and coordinate resolutions proactively.
- Partner closely with Graphics, Production, and Shipping teams to support on-time and accurate job completion.
- Help maintain reliable manufacturing workflows by reducing avoidable errors and reworks.
Qualifications
· High school diploma or GED required
· Associate’s degree in Business, Communications, or related field preferred
· 1-3 years of customer service or account support experience preferred
· Manufacturing, printing, or production environment experience is a plus
· Experience with ERP or CRM software preferred
Physical Requirements
· Prolonged periods of sitting and computer work.
· Frequent use of phone and computer systems.
· Ability to move throughout the office and production areas as needed.
Preferred Skills
· Excellent verbal and written communication skills
· Strong customer relationship skills
· Exceptional attention to detail and organizational skills
· Ability to manage multiple priorities in a deadline-driven environment
· Strong sense of ownership and accountability
· Professional, solution-oriented communication style
· Familiarity with Hubspot, Enfocus Switch, and ability to train in Distributor Central
· Ability to work collaboratively across departments
· Positive, team-oriented attitude
· Adaptability and composure in a fast-moving production environment
· Commitment to continuous improvement and customer success
Work Environment
This role operates within a dynamic, production-driven manufacturing environment requiring strong prioritization, adaptability, and consistent collaboration with Graphics, Production, and Shipping teams. Success requires balancing speed, accuracy, communication, and customer expectations while supporting reliable manufacturing operations.
Commitment to Diversity
We are an Equal Opportunity Employer and are committed to creating an inclusive workplace where all individuals are treated with respect and dignity. We make employment decisions based on qualifications, merit, and business needs, without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable law.
Pay: $18.00 - $23.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Work Location: In person
