Summary
USA Compression is looking for a Retail Support Supervisor to join our Operational Support team in El Reno, Oklahoma. We take pride in what we do and wholeheartedly believe our team members drive success for our company and our customers. We encourage a culture of inquiry by always asking why, transforming data into meaningful information, and leveraging technology to streamline our processes. If you are passionate about your work and thrive in a fast-paced and innovative environment, we’d love to hear from you
The Retail Support team performs key functions related to the Retail and AMS work order process. The team opens work orders, ensuring cost center, profit center, and customer data is correct on every work order. The team also generates sales orders and submits sales orders to AR for invoicing. Maintaining customer rate profiles at a subregional level as well as Retail/AMS analytics are also a team responsibility.
Required Skills (External)
Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements for this position are listed below:
- Manages issue resolution for the entire team accurately and with a sense of urgency
- Serve as the subject matter expert (SME) in their respective area
- Oversee and lead collaboration between accounting and internal teams, including AMS, operations, shipping/logistics, supply chain, and sales managers, ensuring alignment with operational needs and strategic support through data-driven insights.
- Manage and maintain customer rate matrix.
- QA/QC of all retail work orders and sales orders, providing detailed and documented solutions for any issues that arise.
- Facilitate projects focused on automation, process improvement, change management, and system upgrades to improve accounting efficiency and processes
- Demonstrate a track record of sustained improvement in key support metrics, including total orders processed monthly by analyst and by area, aged work orders with no sales order, and Retail analytics (P&L) by suberegion and business stream.
- Accountable to the performance of direct reports, including proactively engaging to provide positive feedback or developmental feedback to correct behaviors and improve performance as needed
- Understand the working details of multiple systems, the accounting organization, and all business operations
- Creates or improves work order and sales order processes to align with business requirements
- Ensure the integrity of financial data by reviewing and approving finalized sales orders and invoices, and leveraging technical skills to analyze trends in P&L and balance sheet accounts while identifying opportunities for process improvements through innovative solutions
Key Attributes
- Builds and maintains collaborative relationships across departments, serving as a trusted leader and advocate for direct reports and accounting teams
- Proactively leads initiatives, resolves complex issues, and mitigates risks with minimal oversight, ensuring team efficiency and operational success
- Significant level of personal accountability and ownership to proactively identify and address issues as they arise with limited oversight
- Aligns team goals with leadership’s vision by setting clear expectations, communicating strategic direction, and driving cross-functional alignment
- Champions a culture of inclusion, transparency, and continuous improvement by fostering open communication and valuing diverse perspectives
- Invests in team development through structured career planning, coaching, and mentorship while recognizing contributions and encouraging growth
- Identifies process and efficiency improvements, leveraging technology and innovation to support long-term department success
- Demonstrates integrity and accountability by modeling clear, unbiased communication, honoring commitments, and holding the team to high performance standards
- Navigate and manage stressful situations in a professional, solution-oriented manner that achieves the best outcomes and improves overall team performance
- Accepts and gives feedback professionally and translates it into positive changes in behavior and performance
Education and/or Experience, Knowledge, Skills & Abilities
Education: Bachelor’s degree or equivalent experience required
Experience: 2 years’ operational or retail support experience
Required Skills: Proficiency in Excel, and P&L Analysis required
Technical Skills: Proficiency in SAP, MyWork and SAC Analytics.
Preferred Qualifications: Databricks and Salesforce.
Working Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- Usually, normal office working conditions
- Must be able to remain in a stationary position 50% of the time due to prolonged periods of sitting or standing
- Occasional overnight travel may be required
