Responsibilities:
- Greet and welcome patients and visitors in a friendly and professional manner
- Answer phone calls, schedule appointments, and manage the front desk
- Verify insurance information and collect patient payments
- Maintain patient records and update necessary information
- Assist with administrative tasks such as filing, faxing, and scanning documents
- Provide excellent customer service and address patient inquiries or concerns
- Coordinate with optometric staff to ensure smooth patient flow
Requirements:
- Previous experience working in an optical office or medical receptionist role preferred
- Proficient in using phone systems and computerized scheduling software
- Strong customer service skills with the ability to handle difficult situations professionally
- Excellent organizational and multitasking abilities
- Knowledge of office management procedures and basic accounting principles
- Ability to maintain confidentiality of patient information
- High school diploma or equivalent required
We offer competitive pay and benefits package for this full-time position. If you are a motivated individual with a passion for providing exceptional customer support in a optical office setting, we encourage you to apply.
Job Types: Full-time, Part-time
Pay: $25.00 - $45.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Monterey Park, CA 91754 (Required)
Ability to Relocate:
- Monterey Park, CA 91754: Relocate before starting work (Required)
Work Location: In person
