Posting Details
At the New Mexico Children, Youth and Families Department (CYFD), every role is an opportunity to make a lasting difference in the lives of children, youth, and families across our state. We are committed to building a compassionate, skilled, and dedicated workforce that works collaboratively to ensure safety, promote well-being, and strengthen families. Whether you are in the field supporting families face-to-face, working behind the scenes to improve systems, or helping to shape the agency from a leadership level, your work here has purpose and long-lasting impact. Join a team that values integrity, resilience, and service and be part of meaningful change for New Mexico's future.
THIS IS A SPONSORED TERM POSITION
THIS POSTING MAY BE USED FOR ONGOING RECRUITMENT AND MAY CLOSE AT ANY TIME. APPLICANTS LISTS MAY BE SCREENED MORE THAN ONCE.
- APPLICATIONS SUBMITTED WITHOUT WORK EXPERIENCE OR A RESUME WILL NOT BE CONSIDERED. IF ATTACHING A RESUME, RESUME MUST INCLUDE DATES OF EMPLOYMENT FOR EACH JOB (MONTH and YEAR) AND DETAILS OF WORK EXPERIENCE/JOB DUTIES*
Why does the job exist?
This position exists to support CYFD's implementation and ongoing compliance with SB42 by providing end user support for mobile devices, Microsoft Intune, and the Smarsh platform. The position ensures state issued mobile devices are securely configured, managed, and compliant with SB42 requirements for electronic communications retention, while providing technical support to agency staff and maintaining the security and integrity of mobile communications and data.
How does it get done?
30% -Administer and support the Smarsh platform, including user provisioning, device onboarding, troubleshooting, monitoring, and ensuring mobile communications are retained in compliance with SB42.
20% -Enroll, configure, and manage state issued iPhones and mobile devices using Microsoft Intune, ensuring compliance with encryption, passcodes, MFA, OS updates, conditional access, and security policies.
20% -Provide end user technical support for mobile devices, Microsoft 365 applications, Teams, Outlook, authentication, and related hardware and software issues through in person, phone, and remote support.
10% -Monitor device compliance, investigate noncompliant devices, coordinate remediation efforts, and support lost, stolen, replacement, and device lifecycle management activities.
10% -Install, configure, troubleshoot, and maintain end user computers, peripherals, printers, and other endpoint technologies in support of SB42 and daily IT operations.
10% -Document support activities, maintain asset inventory, escalate complex issues to higher support tiers, and support SB42 audits, compliance reporting, and user training activities.
Minimum Qualification
High School Diploma or equivalent and six (6) months of related work experience in providing technical support to end users for computer hardware, software, and/or network-related problems. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling six (6) months may substitute for the required experience
Employment Requirements
Must possess and maintain a valid Driver's License. Pre-employment background investigation is required and is conditional pending results.
Working Conditions
Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT); requires sitting in front of VDT for extended periods of time; work in cramped spaces and positions; close exposure to CRT's, VDT's and UV rays. Stress associated with working in a high ticket volume environment, being able to deal with the constant traffic of user problems and system breakdowns. Requires the ability to reach above the head; lift up to 50 pounds. Requires the use of manual dexterity while operating a computer keyboard.
Supplemental Information
Do you know what Total Compensation is? Click here
Agency Contact Information: Yaciel Toledo, (505) 252-0736. Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is not covered by a collective bargaining agreement.
