Sugar House Veterinary Hospital is seeking an experienced and highly dependable Client Service Representative to join our busy and growing team. This position is ideal for someone who enjoys staying active throughout the day, thrives in a fast-paced environment, takes pride in providing exceptional client service, and understands the importance of teamwork in veterinary medicine.
This is an excellent opportunity for someone interested in building a long-term career in the veterinary industry. We offer opportunities for professional growth, continuing education, and employee discounts on veterinary services.
Candidates must possess excellent communication and customer service skills. Reliability, punctuality, accountability, and a strong work ethic are essential for success in this role.
Sugar House Veterinary Hospital is a well-established small animal practice located in the heart of Sugar House. We are committed to providing exceptional care to our patients, outstanding service to our clients, and a workplace where team members are encouraged to learn, grow, and support one another. We are seeking individuals who share our commitment to professionalism, teamwork, accountability, and compassionate care.
The most successful candidates are self-motivated, adaptable, and able to maintain a positive, professional attitude while managing multiple priorities in a busy hospital environment.
Responsibilities
- Welcome clients and patients into the hospital, facilitate efficient check-ins and check-outs, and ensure a positive client experience.
- Manage a high volume of inbound and outbound phone calls while providing accurate information and exceptional customer service.
- Schedule, confirm, reschedule, and coordinate appointments while maximizing hospital efficiency and adhering to scheduling protocols.
- Obtain, review, and document client and patient information accurately within the practice management software.
- Assist veterinarians and technicians with administrative and client communication tasks as needed.
- Respond promptly and professionally to emails, voicemails, text messages, and other client communications.
- Generate invoices, explain treatment and service fees, and process payments accurately, including cash, credit card, and financing transactions.
- Maintain accurate medical records and assist with obtaining records from referring veterinarians, specialists, and emergency hospitals.
- Communicate effectively with clients regarding appointments, hospital policies, and patient care instructions.
- Help maintain a clean, organized, and professional reception area, lobby, and client-facing spaces.
- Collaborate with doctors, technicians, and fellow receptionists to ensure efficient patient flow and hospital operations.
- Support the team by identifying needs, taking initiative, and assisting with additional responsibilities as they arise.
Skills Needed to Succeed in This Role
- Exceptional customer service skills with a genuine desire to create a positive experience for clients and their pets.
- Strong verbal and written communication skills, with the ability to communicate professionally, clearly, and compassionately.
- The ability to remain calm, organized, and solution-oriented in a fast-paced environment with frequent interruptions and competing priorities.
- Excellent attention to detail and accuracy when handling appointments, medical records, client information, and financial transactions.
- Strong problem-solving skills and the ability to exercise sound judgment while following hospital policies and procedures.
- The ability to gather and relay accurate information to support veterinarians and technicians in providing quality patient care.
- Demonstrated initiative, accountability, and a willingness to assist wherever needed to support hospital operations.
- Strong organizational and time-management skills, with the ability to prioritize tasks effectively and meet deadlines.
- Adaptability and a willingness to learn new processes, technology, and procedures in a continuously evolving environment.
- Basic mathematical skills and confidence handling payments, invoices, and financial transactions.
- Proficiency with computers, practice management software, Microsoft Office applications, and multi-line telephone systems.
- The ability to work collaboratively as part of a team while maintaining a positive and professional attitude.
Qualifications:
- U.S. work authorization (Required)
- Veterinary experience: 1 year (Preferred)
- Customer service: 2 years (Required)
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Ability to multitask in a fast-paced environment
- Proficiency in typing at least 45 wpm
- Proficiency with computer programs like Microsoft Word, Excel
- High school or equivalent (Required)
Pay: $15.00 - $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Continuing education credits
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Uniform allowance
- Vision insurance
Experience:
- Customer service: 2 years (Required)
Work Location: In person
