- Work alongside senior management to develop a dynamic future vision for the Mortgage Operations Department which aligns with the organization’s values and objectives.
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Foster a continuous improvement focused work environment by developing goals and measurable Key Performance Indicators specific to individual functional roles within Operations.
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Recruit, hire, manage, and develop qualified, high-performing mortgage fulfillment staff.
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Provide targeted coaching to staff and promote cross functional skill development across Mortgage Operations teams.
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Build and monitor third-party vendor relationships to ensure strong communication practices are in place and defined service levels are maintained.
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Work with senior management to develop dashboard reporting and performance scorecards to closely monitor operational trends and key business results.
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Serve as a role model for the team by helping lead initiatives that promote a culture of quality and customer service for both our consumer borrowers and builder partners.
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Promptly address identified process gaps. Develop supporting policy and procedure documentation to streamline operations and enhance productivity.
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Ensure that all investor guidelines and all federal and state regulatory requirements are met satisfactorily throughout fulfillment.
Supervision of Others: Mortgage Fulfillment Staff
Authority/Budget/Decision Making/Discretion and Independent Judgment Ability:
Utilizes discretion, judgment, and high-level analytical skills to interpret complex situations.
Physical Requirements: Ability to stand and walk for 4 hours straight or up to a full 8-hour day; sit for extended periods; kneel and bend at the waist; walk up and down stairs; walk on unlevel terrain; use hands to finger, handle or feel; reach with hands and arms; talk and hear. Ability to lift and/or move up to 25 pounds. Specific vision ability required by this job include close vision, distance vision, color vision and peripheral vision.
Location: Plano Corporate Office
