This is a part-time, in-person position at the Allentown office, up to 20 hours/week.
-- Shift 1: 12:00PM - 4:00 PM (M - Th) with an occasional Friday shift and/or ending at 8:00PM
-- Shift 2: 4:00 PM - 8:00PM (M- Th) with an occasional Friday shift and/or start time at 12:00 PM
You will be supporting our outpatient program that works collaboratively with clients to help them become more self-sufficient and lead fulfilling, productive lives. If providing support for this mission is motivating for you then keep reading!
Under the supervision of the Office Manager, the Client Care Coordinator greets visitors, handles incoming telephone calls, and assists with patient flow and appointments. S/he facilitates scheduling using the electronic health record and performs selected clerical functions.
WHO You’ll Be Working For:
Pinebrook Family Answers is a large nonprofit and leader in providing behavioral health services throughout Northeast, PA. Pinebrook has been named one of Lehigh Valley’s Best Places to work and is one of the only certified Trauma-Informed Social Service Agencies in the area. At Pinebrook Family Answers, you will find meaningful work and a deep commitment to the well-being of our clients, staff, and communities.
WHY You’ll Love Working With Us:
1. Trauma-Informed Approach:
- Pinebrook prioritizes the emotional, physical, and cultural safety of its staff.
- We integrate trauma-informed practices into their services, fostering a supportive environment.
2. Work-Life Balance and Wellness:
- Expect flexibility and a healthy work-life balance.
- Supportive staff and agency mindfulness initiatives contribute to your well-being.
WHAT You’ll do as a Client Care Coordinator:
- Answer the telephone and direct calls and take messages.
- send faxes.
- Greet visitors to the Agency and announce their presence to the appropriate staff.
- Address visitor’s concerns in a professional manner, facilitating their referral to the appropriate administrator.
- Support overall clinic operations by processing mail, maintaining files, send/receive faxes, provide coverage during staff absences, and completing daily office procedures as requested by the office manager.
- Process billing sheets; verify insurance eligibility of behavioral health clients daily.
- Collect client co-pays and ensure the safe transfer of this money to the fiscal department.
- Enter and update client information in the electronic health record and schedule client appointments. Also coordinate and schedule therapy room assignments.
- Perform end-of-day clerical duties, i.e., locks filing cabinets, turn off copier and lock front door.
APPLYING IS EASY AS 1..2..3!
Before you apply, please make sure you understand the minimum requirements for this position:
- The incumbent of this position must have a high school diploma
- Some office/clerical experience, and proficiency in basic computer programs such as Microsoft Office.
- Maintain a professional, calm and friendly demeanor while handling a busy telephone system as well as the ability to respond professionally to inquiries at the front desk.
- Experience in a behavioral health or medical office preferred.
- The incumbent must demonstrate sensitivity to the cultural and socioeconomic differences present among the Agency’s defined service population.
- Bilingual in Spanish is strongly preferred **
Pay: $17.00 per hour
Benefits:
- 403(b)
- Employee assistance program
- Flexible schedule
Application Question(s):
- Do you have experience in medical records, billing, clerical tasks, and/or customer service?
- Do you have experience in human services or medical field?
- Which shift will you be available to work?
-- Shift 1: 12:00PM - 4:00 PM (M - Th) with an occasional Friday shift and/or ending at 8:00PM
-- Shift 2: 4:00 PM - 8:00PM (M- Th) with an occasional Friday shift and/or start time at 12:00 PM
Language:
Work Location: In person
