Job Overview:
The Quality Assurance Manager will be directly responsible for ensuring that products meet certain thresholds of acceptability. Will plan, direct or coordinate quality assurance programs and formulates quality control policies. Responsible for maintaining a Quality Management System in compliance with AS9100 Aerospace Standard requirements.
Duties & Responsibilities:
- Develops quality assurance plans by conducting hazard analyses, identifying critical control points and preventive measures, establishing critical limits, monitoring procedures, corrective actions, and verification procedures and inventories.
- Maintains and improves product quality by completing product, company, system, compliance, and surveillance audits.
- Ensures that products adhere to quality standards.
- Reviews statistical data from the production lines.
- Investigate and respond to customer complaints.
- Prepares quality documentation and reports by collecting, analyzing and summarizing information and trends including failed processes, stability studies, recalls, corrective actions, and re-validations.
- Schedules Quality Control Inspectors to run daily quality inspection for daily production requirements.
- Manages product quality throughout the manufacturing areas.
- Creates a teamwork environment by coaching and promoting a teamwork attitude throughout the quality control area and constantly seeking improvement to the quality assurance processes, inspection methods, inspection tooling, and equipment.
- Writes, trains and controls quality assurance procedures.
- Ensures quality process documentation is current, controlled and accurate.
- Monitors daily inspections discrepancy report.
- Maintains compliance to AS9100 standard, QMS System.
- Provides training to new hires and implements quality assurance procedures and policies.
- Documents and implements preventative maintenance procedures.
- Resolve conflicts among personnel.
- Conduct performance reviews for direct reports.
- Maintains positive working relationships with Knowles customers and Knowles product representatives.
- Support accurate and timely maintenance of all approved electronic and manual record keeping systems.
- Periodically reviews department work instructions to ensure correct processes are being followed.
- Maintains a continuous effort to learn all aspects of the department including administrative processes, philosophy, acceptable and preferred internal and external communications methods, language and techniques.
- Strives to learn how to effectively do the job of others to prepare for personal advancement or effectively fill in when vacancies occur.
- Maintains a high level of cooperation within and between departments.
- Follow and support all safety practices by wearing proper personal protective equipment (PPE), following all Standard Operating Procedures (SOP) and complying with safety signs and placards, maintaining good housekeeping, communicating unsafe practices and conditions to your local or PD EHS teams, and reporting all safety incidents (including near misses) as they occur.
- Performs other duties as assigned.
Qualifications & Skills:
- This position requires U.S. citizenship due to the nature of the work performed and access to classified information.
- Candidates must be able to obtain and maintain security clearance.
- Bachelor's Degree in a technical field required
- Excellent communication skills.
- Planning and project management skills.
- Leadership and management skills.
- Familiar with quality standards and processes.
- Attention to detail and Ability to Multitask
- Computer operating experience using Microsoft products.
- Accurate typing skills.
- Experience conducting customer contract reviewing and evaluating quality clauses within customer purchase orders.
- Ability to produce written inspection reports for nonconforming material discrepancies.
- Ability to produce First Article Inspection Reports.
- Able to manage and lead a team.
- In-depth knowledge and experience with AS9100 Quality Management Systems.
- Demonstrated experience utilizing A3 problem solving tools
- Experience monitoring and tracking customer Non-Recurring Engineering (NRE)
Supervisory Responsibilities:
- Directly supervises the QA employees
Work/Physical Requirements:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Occasional stooping, bending and reaching may be necessary.
- Individual must be comfortable sitting for long periods of time.
- Prolonged periods standing and walking throughout the facility.
- Repetitive motion (mousing and keyboarding).
- Must be able to lift up to 25 pounds at occasionally.
- Usually work indoors.
- Often exposed to loud sounds and distracting noise levels.
- Exposed to hazardous equipment.
- Exposed to contaminants.
- May share work space with others.
Shift: First Shift
Compensation: $90,000 - $110,000 annually
Additional Details : Knowles is a leading manufacturer of specialty electronic components. We design parts that perform unique, critical functions for innovative technologies. Through extreme reliability, custom engineering, and scalable manufacturing, we enable businesses to succeed in the most demanding applications across medtech, defense, and industrial markets. Our high-performance capacitors, RF and microwave filters, advanced medtech microphones, balanced armature speakers, and miniaturization products enable and enhance the performance of technologies with the power to change, improve, and save lives. Founded in 1946 and headquartered in Itasca, Illinois, Knowles has grown into a global organization with employees spanning 11 countries. "What's in it for you on Day 1: * Medical, dental and vision insurance plans * Prescription Drug Plans * Basic Life Insurance * 401k plan with company match * Tuition Reimbursement Program * Employee Referral Program * Hourly Overtime opportunities * Paid Time Off * Paid Holidays Exciting Onsite Perks: * Free coffee available at our cafeteria * Employee Appreciation Events Knowles is committed to providing a competitive and fair total compensation package for all employees. Individual compensation decisions are based on a number of factors, including but not limited to previous experience and skills acquired prior to joining Knowles, cost of living in the assigned work location, assigned schedule, and salaries of similarly situated peers at the company. It is to be expected that candidates will come to us with different sets of skills and experiences and therefore will be paid at different points in the stated range. We recognize that the person(s) we select for hire may be less experienced or more experienced than the role as posted; if this is the case, any updates to available salary ranges will be communicated with candidates during the recruitment process. Equal Opportunity Statement: Knowles Precision Devices prohibits pay discrimination and discrimination of any kind based on race, color, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or other legally protected status. ITAR Statement: Please note that this position may require access to technical data controlled under the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants must be U.S. persons (citizens, lawful permanent residents, or individuals granted refugee or asylee status) or have the necessary authorization to access controlled technical data. Compliance with ITAR and EAR regulations is a condition of employment. Notice to Staffing Agencies, Search Firms and Recruitment Agencies: The recruitment process at Knowles is managed through the Human Resources department. Knowles does not accept resumes submitted from 3rd party agencies outside of our system. To submit resumes, 3rd party agencies will need to be a pre-approved vendor with a valid contract in place, be actively engaged by Knowles to recruit for a specific position and have agency log in credentials to submit candidates to our careers portal. Please do not submit resumes via e-mail, through our external website or directly to our employees. Any resumes submitted in this way become the property of Knowles and will not be eligible for any placement fee."
