Leasing & Resident Experience Specialist: Help People Find Their Next Home
We're looking for a motivated, people-focused Leasing & Resident Experience Specialist to join our team. If you enjoy building relationships, creating engaging social media content, planning community events, and helping residents feel at home, this could be a great fit for you.
In this role, you'll be the first point of contact for future residents, helping guide them through the leasing process while creating a positive living experience for current residents. You'll combine customer service, marketing, sales, and community engagement to help our property thrive.
What You'll Do
Leasing & Resident Support
- Give in-person and virtual property tours to prospective residents.
- Respond to inquiries and follow up with prospects throughout the leasing process.
- Process rental applications and coordinate approvals.
- Complete move-in, move-out, and lease renewal paperwork.
- Maintain resident waitlists and assign available units.
- Conduct pre-move-in inspections and monthly property inspections.
- Communicate with residents regarding community guidelines and minor lease violations.
Marketing & Community Engagement
- Create and post property advertisements across multiple platforms.
- Manage and grow the property's social media presence.
- Track leasing traffic and prepare weekly and monthly reports.
- Help develop and execute marketing initiatives to attract new residents.
- Plan and coordinate resident events that build community and engagement.
Team Collaboration
- Follow company policies and procedures.
- Support additional projects and responsibilities as assigned.
What We're Looking For
Required Qualifications
- High school diploma or equivalent.
- At least 2 years of leasing/property management or sales experience.
- Experience using electronic leasing systems and online payment platforms.
- Valid Kentucky driver's license.
- Strong communication and customer service skills.
- Ability to stay organized, manage multiple priorities, and meet deadlines.
- Comfortable working independently and making sound decisions.
Bonus Points If You Have
- Associate's or Bachelor's degree.
- Experience with social media marketing and content creation.
- Event planning or community engagement experience.
Why You'll Love This Role
- Build meaningful connections with residents and future residents.
- Gain experience in leasing, marketing, customer service, and community management.
- Use social media and creative marketing skills in a professional setting.
- Help create a welcoming community where people love to live.
- Work in a fast-paced environment where no two days are the same.
Physical Requirements
- Ability to sit and work at a computer for extended periods.
- Ability to frequently stand, walk, and climb stairs.
- Ability to occasionally lift, carry, push, or pull up to 25 pounds.
Schedule
- Full-time (40 hours per week)
- Monday–Friday:
- 8:30 AM–5:30 PM (winter) or 9:00 AM–6:00 PM (summer)
- Two to three Saturdays per month: 10:00 AM–5:00 PM
Dress Code
Business or business casual attire.
Job Type: Full-time
Pay: $20.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Application Question(s):
- How many years of experience do you have in residential leasing and property management?
- Are you aware we require a pre-employment drug screen and a background check?
- What do you enjoy most about property management?
- Are you available to work on Saturdays? (This is a requirement.)
Work Location: In person
