Company Overview
Oradell Animal Hospital is a leading multi-specialty veterinary hospital since 1961. We are dedicated to providing comprehensive veterinary care, including primary care, 24/7 emergency services, and advanced specialty medicine for companion animals. Our team of experienced veterinarians, technicians, and support staff is committed to delivering exceptional service, compassionate care, and fostering a collaborative workplace culture.
Job Summary:
The Supervisor of Client Services is a member of the Oradell Animal Hospital Health Care Team who will work closely with the Client Services Manager and Client Services team to help facilitate daily operations while maintaining a high quality of client service and fostering an atmosphere of teamwork. This position requires customer service knowledge, excellent communication skills and the ability to multi-task. This person will be expected to communicate consistently and constructively with the managers, supervisors, fellow CSR’s clients and doctors. The client services supervisor must have a working knowledge of all areas of the department including: greeting, phones, filling, cashiering, surgery office and medical records. The client services supervisor must be able to assume the duties of any client services position whenever necessary.
Qualifications:
· Skills and knowledge
· Strong interest in customer service required
· Must have prior supervisory experience or have shown some capacity to perform in a leadership role
· Must be articulate and able to effectively communicate with all levels of staff and clients
· Must acquire a working knowledge of all areas of the hospital
· Is expected to attend continuing education sessions in client services and management
· Flexible hours, including but not limited to weekends (eve/overnight) and Holidays
Schedule & Hours: Full-time
Pay Status: Ranges from $30-$34 Hourly
· Competitive hourly rate based on experience
Benefits:
We offer an excellent benefits package for eligible employees including Medical, Vision, Dental, FSA, 401k, Life Insurance, Referral Bonus, Tuition Reimbursement, Employee Discounts, paid time off and sick time and much more!
Key Responsibilities
· Supervise client service representatives including accountability for high quality performance
· Inform manager of any positive or negative concerns about employee performance, training, shift needs, etc.
· Be able to carry out the disciplinary process, if necessary
· Maintain a professional environment with client services representatives at all times
· Ensure effective communication between client service representative and veterinary staff
· Responsible for upholding the hospital’s mission statement/codes of conduct and supporting the decisions of the Client Services Manager
· Provide input to the Client Services Manager regarding employee interviews, hiring, and performance evaluations
· Responsible for staff scheduling and be aware of hospital policies to ensure shift is running smoothly
· Responsible for staff training and accountability regarding all client services personnel under the direction of the Client Services Manager
· Ensure that the client services staff meets the standards of appearance, communication, conduct and service for the department and hospital
· Organize and conduct staff meetings, when asked
Must be authorized to work in the United States
Completeion of Drug and background checks are required
Join us as a Client Services Supervisor and play a vital role in delivering compassionate care while leading a dynamic team dedicated to pet health excellence!
Pay: $30.00 - $34.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
Experience:
- Client Services Supervisor: 1 year (Preferred)
Ability to Commute:
- Paramus, NJ 07652 (Required)
Work Location: In person
