Join a Team That's Changing the Way Dealerships Connect with Customers
At Better Car People, we believe great customer experiences start with great conversations. Our mission is simple: help dealerships build stronger relationships with their customers through authentic communication, exceptional service, and innovative technology.
We're looking for an energetic, customer-focused Outbound BDC Agent who enjoys connecting with people, creating opportunities, and delivering a positive experience with every interaction. If you're someone who thrives in a fast-paced environment, enjoys hitting goals, and wants to be part of a team that values accountability, growth, and teamwork, we'd love to meet you.
What You'll Do
As a Outbound BDC Agent, you'll serve as an extension of our dealership partners, reaching out to customers and helping create meaningful engagement opportunities in both English and Spanish.
Your day-to-day responsibilities will include:
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Making outbound calls, sending emails, and text messages to engage dealership customers
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Communicating dealership products, services, and opportunities clearly and professionally
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Scheduling appointments and creating customer engagement opportunities
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Meeting daily engagement and call activity goals
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Utilizing company-provided technology and CRM tools to manage customer interactions
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Maintaining accurate and detailed notes for every customer conversation
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Participating in ongoing training and coaching opportunities
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Supporting quality assurance initiatives and maintaining communication standards
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Collaborating with team members and leadership to deliver exceptional results
What We're Looking For
Required Skills & Experience
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Previous customer service, call center, BDC, appointment-setting, or sales experience preferred
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Experience using online scheduling tools such as Xtime or Online Service Scheduler is a plus
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Working knowledge of Google Drive and related applications
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Ability to type at least 40 WPM
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Strong communication skills and a professional phone presence
Success Traits
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Exceptional communication skills across phone, email, and text
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Friendly, professional, and outgoing personality
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Clear, confident, and engaging speaking voice
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Positive attitude and strong work ethic
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Ability to stay organized and manage multiple customer conversations
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Comfortable working toward performance goals and activity metrics
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Coachable, adaptable, and eager to learn
Why Better Car People?
At Better Car People, our people make the difference. We foster a culture built on:
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Accountability and ownership
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Continuous learning and development
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Teamwork and collaboration
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Delivering value in every customer interaction
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Celebrating success and supporting one another
When you join BCP, you're not just taking a job, you're becoming part of a team dedicated to helping dealerships grow while creating exceptional experiences for their customers.
Ready to Apply?
If you're customer-focused and passionate about creating great experiences, we'd love to hear from you. Join Better Car People and help us create better conversations, better connections, and better results.
