Production Manager
Job description
DigiCOPY, a 100% employee-owned company, is seeking candidates for Production Manager. What we’re looking for in a candidate…
The ideal candidate is organized, accurate, efficient, eager to learn, and has strong work ethic with a positive attitude. They enjoy variety in their workday, yet also know that there are times when manual, repetitive tasks just need to get done. They strive to impress both customers and coworkers with their positivity, knowledge, and productivity. They are team oriented but also able to work independently.
This position is responsible for completing various administrative, customer service, and production tasks.
· You will provide customers with the highest quality document solutions by directing and coordinating activities of Copy Associates, the Delivery Driver and the Digital Design Specialist, while interacting with the Customer Service Representative in order to meet customer deadlines.
· You will answer customer inquiries by email, phone, and in person, providing prompt and courteous service. Building positive relationships with customers and ensuring their questions are resolved efficiently will be an important part of your role.
· You will accurately enter customer order details into our Order Management System (OMS). Maintaining attention to detail will help ensure orders are processed correctly and on time.
· You will manage and prioritize customer orders to keep production running smoothly and meet delivery expectations. Your organization and attention to quality will help ensure customers receive exceptional finished products.
· You will assist with a variety of production tasks including operating printers, binding, cutting, folding, among other finishing processes. Working collaboratively with the production team will help ensure projects are completed accurately and efficiently.
· You will plan production operations, establishing priorities and sequences for completing jobs.
What we require for the job...
- Excellent communication skills – active listening and patience
- Ability to multi-task, prioritize, and manage time effectively
- Excellent accuracy and problem-solving skills
- Proficient with Microsoft Outlook, Word and Excel
- Ability to guide and educate customers on products and services
- High school diploma and valid driver's license (required)
- Sit/stand for extended periods, Lift 40+ pounds occasionally
What perks we offer as a company…
- A small business environment with a family-friendly team!
- Opportunities for Advancement - we promote from within!
- Medical, dental, vision, and other ancillary insurances
- HSA - Health Savings Account
- Vacation, Sick, and Holiday Paid Time Off
- Employee Stock Ownership Program
Hours
40 hours per week, on site. Remote work is not offered for this position. Hours will be 12pm - 8pm on weekday shifts during our regular business hours, but occasional variability in schedule may be requested from time to time. Candidates with specific schedule preferences and/or needs may discuss during the interview process.
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Application Question(s):
- Write a brief description explaining why you are interested in this role, or what skills/qualifications you possess that would make you a good fit for the position.
Work Location: In person
