Dispatch Coordinator - Mobile Crisis
(PART-TIME)
Under the general supervision of the Mobile Crisis Director, the Dispatch Coordinator provides connection via telephone between the individual and the mobile crisis team.
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Acts as primary liaison between individuals in crisis and mobile crisis team.
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Receive complete and accurate information from crisis representatives or individuals in crisis and relay information to the mobile crisis team.
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Utilize MHWIN dispatch system to deploy mobile crisis team.
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Respond to crisis calls and referral for mobile crisis deployment.
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Utilize de-escalation techniques and crisis interventions for callers in crisis.
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Complete triage to provide initial assessment of the individual’s need.
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Assess all callers for suicide.
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Ability to multi-task and manage high call volume.
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Ability to document each encounter concurrently while in-call.
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Have a working knowledge of community resources.
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Understands and adheres to DHWIN compliance standards as they appear in the Code of Conduct and Conflict of Interest Policies.
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Participates in agency and system staff meetings.
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Mobile Crisis and Dispatch Coordinators operate 24/7, 365 days per year. Staff must have the ability to work various shifts.
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Performs related duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES (KSA’S)
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Knowledge of DWIHN policies, procedures, and practices.
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Knowledge of DWIHN provider network and community resources.
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Knowledge of the Michigan Mental Health Code.
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Knowledge of behavioral health and mental health principles and practices.
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Knowledge of the Michigan Medicaid Provider Manual.
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Knowledge of MWHIN.
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Knowledge of compliance standards.
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Knowledge of crisis training and experience in de-escalation, i.e., suicide prevention, development of crisis plans, trauma informed care, etc.
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Assessment skills.
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Evaluation skills.
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Organizational skills.
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Communication skills.
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Active Listening skills.
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Computer skills (Word, Excel, Access, Power Point, Outlook, Teams).
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Teamwork Skills.
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Ability to communicate orally.
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Ability to communicate in writing.
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Ability to work effectively with others.
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Ability to work with an ethnically, linguistically, culturally, economically and socially diverse population.
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Judgement/Reasoning ability
REQUIRED EDUCATION:
A Bachelor’s Degree in Social Work, Psychology, Counseling, Human Services, the Social Services, or a related field.
Behavioral Health Crisis Provider Training required by MDHHS approved entity.
REQUIRED EXPERIENCE:
2 years work experience in a mental health/crisis services field
REQUIRED LICENSE(S).
A valid State of Michigan Driver’s License with a safe and acceptable driving record.
