Guest Service Representative (Guest Experience Maker)
La Quinta Inn & Suites by Wyndham Santa Rosa Sonoma
Join Our Team!
La Quinta Inn & Suites by Wyndham Santa Rosa Sonoma is looking for friendly, enthusiastic, and customer-focused individuals to join our team as Guest Service Representatives, also known as our Guest Experience Makers!
As a Guest Experience Maker, you will play a vital role in the daily operations and overall success of our hotel. Your primary responsibility is to ensure every guest enjoys a seamless, welcoming experience from the moment they make a reservation until they check out. We strive to exceed expectations by providing exceptional hospitality and going the extra mile to make every stay memorable.
Responsibilities
- Welcome guests with a friendly, professional attitude during check-in and check-out.
- Provide outstanding customer service and promptly address guest questions or concerns, seeking management assistance when necessary.
- Become knowledgeable about local attractions and amenities, including restaurants, shopping, gas stations, banks/ATMs, post offices, and other points of interest.
- Maintain a thorough understanding of hotel amenities and guest room features, including Wi-Fi access, phone systems, thermostats, and other in-room technologies.
- Promote the value of our hotel by assisting guests with reservations and maximizing room sales through phone inquiries and in-person interactions.
- Handle cash transactions accurately and follow hotel policies and procedures.
- Maintain a clean, organized, and professional front desk environment.
- Work collaboratively with fellow team members to ensure the highest level of guest satisfaction.
Qualifications
The ideal candidate will possess:
- Excellent communication and interpersonal skills.
- A positive, professional, and guest-focused attitude.
- Strong multitasking and organizational abilities.
- Basic computer proficiency and the ability to learn multiple hotel software systems.
- Cash handling experience (preferred).
- A polished, professional appearance.
- Excellent time management and problem-solving skills.
- The ability to remain calm and make sound decisions in a fast-paced environment.
- A clear speaking voice and fluency in English.
- Flexibility to work various shifts, including weekends and holidays.
- A willingness to learn, complete required training, and contribute to a positive team culture.
What We're Looking For
We're searching for individuals who genuinely enjoy helping people, take pride in delivering exceptional customer service, and understand that every interaction is an opportunity to create a lasting impression.
If you're dependable, energetic, and passionate about hospitality, we'd love to meet you!
Job Types: Full-time, Part-time
Job Type: Full-time
Pay: $19.00 - $21.00 per hour
Benefits:
- Employee discount
- Paid time off
Application Question(s):
- All job offers will be contingent upon background check.
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel Experience: 1 year (Preferred)
- Front Desk: 1 year (Preferred)
Work Location: In person
