Overview
Experienced Hotel Front Desk Clerk Night Audit, where your energy and attention to detail will ensure seamless guest experiences during overnight hours. In this vital role, you will be the first point of contact for guests arriving or departing, handling check-ins, check-outs, and resolving inquiries with professionalism and enthusiasm. Your expertise in hospitality management and guest services will help create a welcoming environment that encourages guest loyalty and satisfaction. This position offers an exciting opportunity to develop your hotel management skills while working in a lively, fast-paced setting that values proactive service and operational excellence.
Familiar with Synxis hotel Software would be a great advantage Wydnham Hotel
Duties
- Conduct nightly audits of hotel transactions, ensuring accuracy in billing and financial records while reconciling daily revenue reports.
- Greet guests warmly upon arrival, assist with check-in and check-out procedures, and provide information about hotel amenities and local attractions.
- Manage multi-line phone systems with courteous phone etiquette, responding promptly to guest inquiries and reservation requests.
- Handle guest requests, complaints, and special accommodations with a positive attitude to enhance overall guest relations.
- Maintain security protocols by monitoring CCTV surveillance, conducting room inspections, and ensuring the safety of guests and staff during overnight hours.
- Update front desk logs, incident reports, and other documentation accurately to support smooth hotel operations.
- Collaborate with housekeeping and maintenance teams to address guest needs promptly and uphold high standards of cleanliness and safety.
Qualifications
- Proven experience in hospitality management or hotel front desk operations; prior night audit or hotel experience is highly preferred.
- Strong customer service skills with the ability to communicate effectively in multiple languages; bilingual abilities are a plus.
- Knowledge of hotel management systems, multi-line phone systems, and basic accounting or financial reconciliation processes.
- Exceptional organizational skills with keen attention to detail for accurate record keeping during night audits.
- Ability to work independently during overnight shifts while maintaining a lively, energetic approach to guest interactions.
- Familiarity with guest relations practices, resort environments, and hospitality standards is advantageous.
Pay: $16.00 - $17.00 per hour
Benefits:
Work Location: In person
