Position Purpose:
The Analyst, Gift Card Sales supports the execution, growth, and operational excellence of The Home Depot gift card portfolio across Stores, HD.com, third-party distribution, strategic partnerships, and B2B/enterprise sales channels. This role helps manage day-to-day program activities, sales reporting, partner coordination, customer and issue resolution, and process improvement efforts that enable profitable growth and a consistent customer experience. The Analyst partners closely with the Manager, Gift Card Sales, internal cross-functional teams, external vendors, and sales partners to turn data, process discipline, and customer insights into actionable recommendations.
Key Responsibilities:
60% - Execution - Manage day-to-day operations: card production, card numbering and distribution, planogram maintenance, sales reporting, rebate management, PO tracking and payment, and special projects. Includes data gathering and root cause analysis.
30% - Resolution Management - Manages the resolution process for issues that may require escalation and partners with Gift Card vendors and internal THD team to resolve. Have authority to resolve high profile/executive cases (cases that make it to the executive level).
10% - Support - Analyze data and review process and make recommendations to Sr. Management. Review and modify/approve project plans and make decisions as needed. Recommends process changes to expedite goal attainment. Works closely with cross-functional teams to negotiate resolution.
Direct Manager/Direct Reports:
Travel Requirements:
Physical Requirements:
Working Conditions:
Minimum Qualifications:
Preferred Qualifications:
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Experience with sales reporting, KPI tracking, pipeline support, forecasting inputs, dashboards, or profitability analysis. SQL and Tableau skills are a plus.
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Excellent written and verbal communication skills, with the ability to prepare concise updates for management and cross-functional stakeholders.
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Strong attention to detail, quantitative/financial acumen, sound judgment, critical thinking, and ability to independently manage multiple priorities.
Minimum Education:
Preferred Education:
Bachelor’s degree or equivalent experience in a field of study related to sales, business, finance, marketing, operations, or analytics.
Minimum Years of Work Experience:
1 year of relevant business, sales support, operations, analytics, customer service, retail, or partner management experience preferred.
Preferred Years of Work Experience:
Minimum Leadership Experience:
Preferred Leadership Experience:
Certifications:
Competencies:
Action Oriented
Collaborates
Communicates Effectively
Customer Focus
Drives Results
