Shelor Motor Mile is seeking a motivated and customer-focused Sales Upgrade Program Specialist to assist current service customers with upgrading to a newer vehicle. This role focuses on engaging customers visiting our service department, reviewing their current vehicle situation, and presenting trade-up opportunities that provide value and convenience. The ideal candidate is professional in appearance, comfortable using computers and dealership systems, and confident communicating with customers face-to-face.
Key Responsibilities
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Engage with customers visiting the service department and introduce upgrade opportunities.
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Review customers’ current vehicles and explain potential upgrade options.
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Communicate clearly with customers about vehicle values, benefits of upgrading, and available inventory.
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Work closely with the sales and service teams to identify potential upgrade candidates.
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Use dealership computer systems and tools to track customer interactions and opportunities.
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Provide a positive, professional, and customer-focused experience.
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Follow up with customers regarding vehicle upgrade opportunities.
Qualifications
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Professional appearance and business-appropriate attire required.
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Strong communication and interpersonal skills.
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Comfortable interacting with customers in a customer-facing environment.
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Computer literate and able to learn dealership software systems.
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Sales, retail, or customer service experience preferred.
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Self-motivated with a positive attitude and strong work ethic.
Skills & Attributes
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Excellent customer service and relationship-building skills
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Ability to communicate clearly and confidently
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Strong organizational and time-management skills
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Ability to work in a fast-paced dealership environment
What We Offer
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Hourly pay plus bonuses
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Training and development opportunities
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Supportive team environment
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Opportunity for career growth in automotive sales
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Comprehensive benefits package
EEO
