Job Summary
We are seeking a dedicated and professional Front Desk Receptionist to join our growing team. The ideal candidate will be the first point of contact for patients and visitors, providing exceptional customer service while managing administrative tasks in a fast-paced medical environment. This role requires strong organizational skills, attention to detail, and the ability to handle multiple tasks efficiently.
Responsibilities
- Greet patients and visitors warmly, ensuring a positive first impression.
- Answer phone calls and manage medical scheduling, including booking appointments and confirming patient visits.
- Provide excellent patient service by addressing inquiries and resolving issues promptly.
- Maintain accurate medical records and ensure confidentiality in compliance with HIPAA regulations.
- Utilize EHR software for patient management and record keeping.
- Perform administrative duties such entering patient insurance information, filing, data entry, and handling correspondence.
- Check-out patients and collect co-pays, deductibles as necessary.
- Maintain cleanliness and organization of the reception area.
- All other duties as assigned by office manager or physician.
Skills
- Proficiency in medical scheduling and patient service within a healthcare setting.
- Strong understanding of medical terminology and administrative procedures.
- Proven ability in establishing rapport with patients, staff and supervisors.
- Experience with electronic health record systems is preferred.
- Excellent organizational skills with the ability to multitask effectively.
- Strong communication skills, both verbal and written, to interact professionally with patients and staff.
- Attention to detail in maintaining accurate records and documentation.
- Ability to work independently as well as part of a team in a dynamic environment.
Join us in providing outstanding care to our patients while supporting the operational needs of our healthcare facility. Your contribution will be vital in ensuring that our front desk operates smoothly and efficiently.
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Bereavement leave
- Dental insurance
- Employee discount
- Free parking
- Health insurance
- Life insurance
- On-the-job training
- Opportunities for advancement
- Paid time off
- Paid training
- Retirement plan
- Uniform allowance
- Vision insurance
Application Question(s):
- How many years experience do you have working at a medical office?
- Explain how you would greet and welcome new patients?
- Please describe your computer skills including how many words a minute you type and the programs you have been trained in and know how to use.
- In a normal day, how many calls inbound/and outbound have you handled at your previous jobs?
- Are you able to work to work full time including 2 Saturdays/half-days (8AM-12PM) per month?
- Do you have any experience working in a dermatology or medical practice?
- Do you have plans to go back to school?
- What are your long-term goals?
- Please explain how many years and your background with the following 3 areas:
1. front desk office support
2. answering phones
3. scheduling.
Please provide information on all 3 areas.
Work Location: In person
