- Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience).
- 10+ years of experience in IT, systems engineering, network engineering, or platform operations.
- 5+ years in senior technical leadership roles.
- Hands-on experience with Nokia platforms preferred.
- Experience integrating Order & Activation Platforms (OAP) in fiber or telecom environments.
- Proven success stabilizing, consolidating, and scaling platforms in high-growth organizations.
- Strong executive communication and cross-functional leadership skills.
Requirements:
Key Responsibilities
Systems Engineering & Enterprise Platforms
- Own systems engineering strategy across cloud, hybrid, and on-prem environments supporting enterprise and OSS-adjacent platforms.
- Drive platform stability, lifecycle management, automation, backup, and disaster recovery.
- Ensure architectural consistency and integration integrity across systems.
- Act as escalation owner for OAP-related customer or wholesale activation issues.
Network Engineering & Connectivity
- Partner with Network Operations and NOC teams to ensure internal networks support production fiber operations.
- Implement monitoring, observability, and proactive performance management.
- Support new product development through network and platform readiness.
- Eliminate manual provisioning through automation and hardened workflows.
IT Operations & End-User Enablement
- Lead corporate IT operations including end-user computing, endpoint lifecycle management, identity and access management, SaaS platforms, and IT service management.
- Establish ITIL-aligned service delivery practices including SLAs, escalation models, incident response, and change management.
- Standardize tools, security baselines, and configurations to improve reliability and employee experience.
- Serve as executive escalation point for critical IT outages and security incidents.
Operational Stability & Platform Consolidation
- Own stability across IT, systems, networks, OAP, and wholesale integrations.
- Drive vendor rationalization, system consolidation, and technical debt reduction.
- Lead incident management, root-cause analysis, and reliability improvements.
Leadership & Team Development
- Build and lead teams across IT Support, Systems Engineering, Network Engineering, and Platform Integration.
- Mentor senior engineers and technical leaders.
- Operate as a player-coach during critical initiatives or incidents.
Behavioral Competencies
- Ownership & Accountability - Owns outcomes end-to-end and enforces accountability.
- Operational Discipline - Brings structure, rigor, and repeatability to complex environments.
- Execution in Ambiguity - Thrives in startup and high-growth conditions.
- Collaborative Leadership - Builds trust across engineering, operations, finance, and executives.
- Calm Under Pressure - Leads decisively during outages and escalations.
- Continuous Improvement - Drives simplification, stability, and optimization.
Required Qualifications
- Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience).
- 10+ years of experience in IT, systems engineering, network engineering, or platform operations.
- 5+ years in senior technical leadership roles.
- Hands-on experience with Nokia platforms preferred.
- Experience integrating Order & Activation Platforms (OAP) in fiber or telecom environments.
- Proven success stabilizing, consolidating, and scaling platforms in high-growth organizations.
- Strong executive communication and cross-functional leadership skills.
Measures of Success
- Stable, predictable IT and platform operations.
- Reduced outages, failed activations, and wholesale integration defects.
- Simplified and consolidated technology landscape.
- Scalable foundation supporting sustained fiber and wholesale growth.
- High confidence from executives, operations teams, and partners.
