JOB SUMMARY
This position is within the Public Services unit of the District of Columbia Public Library system and serves as a Library Technician. The position is responsible for paraprofessional functions that support the efficient operation and best use of the libraries by customers of all ages.
A MESSAGE FROM THE CHIEF OF PUBLIC SERVICES
Chief T. Alston | Public Service Announcement
MAJOR DUTIES AND RESPONSIBILITIES
Incumbent maintains the location’s physical materials collections.
Processes incoming material and evaluates collection material against standards for addition/removal for second-level review; maintains and updates specific inventories and supporting documents; publicizes the collection in public areas; advises colleagues on proper protocols; contributes to group collections projects and maintains the activity list of duty roster; alters supervisor to collections processing, maintenance, and inventory issues and proposes solutions; and coordinates materials handling by maintaining a duty roster of daily assignments.
Provides exceptional customer service. Staff welcomes; greets customers and assists with directing customers to needed services and programs; shows customers how to use the library independently and in self-serve capacities; responds to questions related to library and local services; offers basic computer assistance to customers on software and technology; assists
Department or Branch staff through support for assigned projects, programs, outreach visits; and coordinates teen employees, library aides, volunteers, etc. on small projects in accordance with approved work plans.
Provides technology and operational support. Performs routine spot-checks on equipment to confirm proper functioning and handles issues accordingly; advises colleagues on proper protocols; and stays abreast of and incorporates new technology and trends.
Assists with administrative functions.
Orders and maintains office supplies and training materials; maintains appropriate signage for the public; collects and enters monthly statistics; provides logistical support for trainings, workshops, meetings, and seminars, including, but not limited to, printing, A-V set-up, preparing packets, registering participants, etc.; and coordinates entries of Department events into the online Library calendar.
Performs other related duties as assigned.
MINIMUM QUALIFICATION REQUIREMENTS
Must have a High School diploma or equivalent educational certification (GED)
Minimum of one (1) year of customer service experience.
Skilled in Microsoft Office, including the ability to create and edit documents, spreadsheets, and professional correspondence using Word, Excel, and Outlook.
Able to provide technology and operational support involving the use of computers, automated library systems, digital applications, and equipment necessary to ensure efficient branch operations and high‑quality customer service.
LICENSES AND CERTIFICATIONS
NONE
WORKING CONDITIONS/ENVIRONMENT
The work is performed in an office setting.
DISTRICT REFERENCE CHECK
All applicants who are current or former District of Columbia Government employees will be subject to a background examination prior to the issuance of a conditional offer of employment. This review will include coordination with District agencies where the applicant is currently or was previously employed. The purpose of this examination is to verify the applicant’s employment standing and determine eligibility for rehire, reassignment, or promotion within the District government. Applicants found not to be in good standing may be deemed ineligible for further consideration.
By applying to this vacancy announcement, you hereby authorize the District of Columbia Public Library to conduct a background examination and reference check, including coordination with any District agencies where you are currently or was previously employed, to verify your employment standing and assess your eligibility for continued employment consideration.
GENERAL SUITABILITY SCREENING
This position is subject to general suitability screening; verification of employment history, reference checks and degree/license, as applicable. The appointee to the position may be offered employment contingent upon receipt of a satisfactory general suitability screening.
ENHANCED SUITABILITY SCREENING
The position for which the individual is applying has been identified and designated as protection sensitive suitability screening; If tentatively selected for the position, a criminal background check, traffic record check, consumer credit check, and mandatory drug and alcohol test will be conducted (as appropriate); and the appointee to the position may be offered employment contingent upon receipt of a satisfactory enhanced suitability screening.
OTHER SIGNIFICANT FACTORS
Type of Appointment: Career Service Regular
Tour of Duty/Schedule: This position primarily works during standard business hours with flexibility to perform duties during evenings and weekends to support operational needs.
Department: Public Services | Neighborhood Libraries; You may be assigned at any of our 26 branch locations located throughout the District of Columbia
Collective Bargaining Unit: This position is covered under a collective bargaining agreement
Promotion Potential: None
Appointed Salary: The selected incumbent will be appointed at the appropriate salary rate of CS-06
Budgeted Salary – This position is budgeted for the minimum salary of $46,437 to the maximum salary of $51,291.
Must be authorized to work in the U.S
IMPORTANT NOTE: We appreciate every applicant’s interest. However, only those who meet the qualifications and are considered by the hiring committee or interview panel will be contacted for the next steps in the recruitment process.
RESIDENCY REQUIREMENT
Applicants claiming residency preference will be required to maintain residency in the District of Columbia for a minimum of seven (7) years. Failure to do so may result in forfeiture of employment.
If the position you are applying for is in the Career, Management Supervisory, or Educational Service at an annual salary of one hundred fifty thousand dollars ($150,000) or more, you must establish residency in the District of Columbia within one hundred eighty (180) days of the effective date of the appointment and continue to maintain residency within the District of Columbia throughout the duration of the appointment.
EMPLOYMENT BENEFITS
Selectee will be eligible for health and life insurance, annual (vacation) and sick leave and will be covered under the District of Columbia government's retirement plan. However, if selectee was previously employed in the District of Columbia government under an appointment for which he/she was eligible for Civil Service Retirement (CSR), contributions to CSR will resume upon re-employment.
EQUAL EMPLOYMENT OPPORTUNITY
The District of Columbia Government does not discriminate or retaliate in employment on the basis of race, color, religion, sex, pregnancy, gender identity and expression, national origin, family responsibilities, political affiliation, sexual orientation, marital status, homeless status, disability, genetic information, age, membership in an employee organization, participation in a legally protected activity, parental status, matriculation, personal appearance, credit information, status as a victim or family member of a victim of domestic violence, sexual offense, or stalking, military service, or other non-merit factor.
