General Manager – Jimmy John’s
Reports To: Regional Manager
Lead the Team. Own the Results. Make an Impact.
At Jimmy John’s, we don’t just make sandwiches — we create experiences through fast service, fresh ingredients, and a team that takes pride in delivering exceptional customer service. We are looking for an energetic, driven, and hands-on General Manager to lead one of our restaurants and inspire a team to deliver world-class results every day.
As a General Manager, you will be the leader of your restaurant, responsible for building a strong team, driving operational excellence, creating outstanding customer experiences, and ensuring your location achieves its goals. This role is ideal for someone who thrives in a fast-paced environment, enjoys developing people, and takes ownership of their success.
What You’ll DoLead & Develop Your Team
- Build, coach, and motivate a team of approximately 3–50 employees to achieve operational and customer service goals.
- Hire, train, develop, and provide ongoing feedback to team members.
- Assign responsibilities, evaluate performance, and make recommendations regarding promotions, transfers, or employment decisions.
- Create a positive, team-focused environment where employees can grow and succeed.
- Lead by example by performing all duties of Inshoppers and Delivery Drivers when needed.
Deliver an Exceptional Customer Experience
- Ensure every customer receives fast, accurate service and world-class hospitality.
- Maintain Jimmy John’s high standards for food quality, speed, cleanliness, and service.
- Assist with customer interactions, order accuracy, and resolving customer concerns professionally.
- Support delivery operations by optimizing routes and ensuring drivers provide excellent service.
Drive Restaurant Operations & Profitability
- Manage all aspects of daily restaurant operations to achieve sales, profitability, and performance goals.
- Oversee food preparation, product quality, inventory, labor, and operational efficiency.
- Complete ordering, receiving, storage, and inventory processes while minimizing waste and loss.
- Forecast food needs and ensure the restaurant is properly prepared for each shift.
- Maintain accurate cash handling procedures and ensure accountability for all cash drawers.
- Complete daily and weekly operational paperwork and reporting.
- Execute company systems and procedures with 100% integrity and consistency.
Maintain High Standards
- Ensure the restaurant remains clean, organized, and operating efficiently.
- Complete opening and closing procedures.
- Perform food preparation tasks, including bread production, meat and vegetable slicing, and daily prep.
- Conduct shift audits to ensure procedures are followed correctly.
- Perform preventive maintenance and help maintain restaurant equipment and supplies.
What We’re Looking For
- Previous leadership experience in a restaurant, retail, hospitality, or customer-focused environment preferred.
- Strong communication and team-building skills.
- Ability to coach, motivate, and hold team members accountable.
- Ability to prioritize tasks, solve problems, and make decisions in a fast-paced environment.
- Comfortable working independently while managing multiple priorities.
- Ability to handle customer concerns and employee situations professionally.
- Basic computer skills, including Microsoft Word and Excel.
Physical Requirements
This position requires:
- Ability to stand and move throughout the restaurant for the majority of the workday.
- Frequent bending, reaching, stooping, climbing, and repetitive motions.
- Ability to lift up to 50 pounds.
- Ability to work in a fast-paced, high-volume environment.
- Ability to work approximately 45- 50 hours per week based on business needs.
Additional Requirements
- Must be at least 18 years of age.
- Must be able to read, write, and communicate effectively in English.
- Must have a valid driver’s license, reliable transportation, current automobile insurance, and a clean driving record.
- Must be available to work weekends, holidays, and additional hours as needed.
Why Join Jimmy John’s?
As a General Manager, you’ll have the opportunity to lead a team, build your leadership skills, and make a direct impact on the success of your restaurant. We believe great leaders create great teams — and we’re looking for someone ready to take ownership, grow with us, and deliver the fast, fresh, and friendly experience our customers love.
Ready to take the next step in your leadership career? Join the Jimmy John’s team today!
Pay: $52,000.00 - $56,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Why are you interesting in working with Jimmy Johns?
Experience:
- General Manager: 3 years (Required)
License/Certification:
- Drivers License (Required)
Ability to Commute:
- Lima, OH 45805 (Required)
Work Location: In person
