At Pioneer Counseling and Consulting and Pioneer Behavioral Health, the front desk is more than an administrative station — it’s the first moment of safety for every patient who walks through our doors. We are seeking a friendly, grounded, and detail‑oriented Behavioral Health Office Receptionist who brings warmth, professionalism, and a patient‑first mindset to every interaction.
In this vital role, you will support patients with compassion, help maintain a Respectful nd organized environment, and ensure that our clinical team can focus fully on care.
Duties
- Greet each patient warmly and professionally, helping create a welcoming, trauma‑informed environment from the moment they arrive. (CRUCIAL)
- Schedule appointments efficiently using our electronic health record system, supporting patients with clarity and kindness.
- Verify insurance coverage (including Medicare and commercial plans) and ensure accurate, complete documentation.
- Manage patient check‑in and check‑out processes, including intake forms and required paperwork.
- Answer multi‑line phones with a calm, friendly tone and direct calls appropriately.
- Maintain accurate medical records while upholding strict HIPAA confidentiality standards.
- Assist with billing procedures, including basic collections and insurance workflows.
- Support daily administrative tasks such as filing, data entry, and maintaining organized office systems.
- Collaborate closely with clinical staff to support smooth patient flow and a respectful environment.
Skills
- Experience in a medical office or healthcare administrative role; behavioral health experience is a plus.
- Familiarity with EMR systems such as Tebra
- Excellent communication skills and warm phone etiquette- this is a requirement.
- Strong knowledge of HIPAA regulations and commitment to protecting patient privacy.
- Confidence in insurance verification and basic billing workflows.
- Exceptional organizational skills and attention to detail.
- Experience with multi‑line phone systems or clinic environments is helpful.
Availibility
Who Thrives at Pioneer
Someone who is:
- Warm, steady, and patient‑centered
- KINDNESS FOCUSED
- Organized and attentive to detail
- Compassionate without absorbing others’ stress
- Comfortable supporting a fast‑moving clinical environment
- Proud to be part of a mission‑driven mental health practice
- Willingness to work with a Team and contribute to a Healthy Environment.
If you’re passionate about delivering outstanding patient service and want to support meaningful mental health care in a community‑centered practice, we’d love to meet you.
Benefits:
Work Location: In person
Pay: $18.50 - $19.50 per hour
Benefits:
- Flexible schedule
- Paid time off
Work Location: In person
